| Oracle® Retail Xstore Office Cloud Service Administration Guide Release 19.10 F89727-01 |
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| Oracle® Retail Xstore Office Cloud Service Administration Guide Release 19.10 F89727-01 |
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This chapter deals with cloud operations.
CloudOps personnel assume responsibility for system availability and performance. General system alerts and related procedures are outside the scope of this document.
Systems integrators are responsible for establishing all external tools (that is, heartbeats) intended to monitor performance and connectivity to XOCS web services. Performance and other operational issues must be reported through the standard Oracle ticketing system.
Xstore Office Cloud Service does not have a mechanism in place to make the application and system logs accessible to customers. The log files contain Oracle internal information that cannot be shared with customers.
However, every release we add new features to our cloud solution that will offer enhanced visibility either through the UI or through REST API on the status of the cloud operations performed by our customers.
If there are issues with the implementation, those must be reported through the standard Oracle ticketing system so that the Oracle Cloud teams can look at the logs and provide a solution.
