The Diagnostics Framework is designed to facilitate the diagnosis and resolutions of incidents by Oracle Global Customer Support. It enables the critical system data to be packaged and sent to Oracle Support without the need for IT intervention. This reduces administration overhead and can help Oracle solve customer issues more quickly.
The diagnostics framework retrieves diagnostic information from a PeopleSoft database enabling you to:
Discover problematic application-related data.
Explore setup details.
Present information to Oracle Global Customer Support in a common format.