Understanding Universal Queue Classes
The universal queue classes provide the means by which applications can inspect objects that are processed by the queue server, such as tasks, agents, and queues. The classes also enable tasks to reenter the queue with their original task ID, as well as keep task times based on its original entry into the system.
All of the classes, and most of the properties and methods that make up the universal queue classes have a GUI representation in the PeopleSoft Multi-Channel Framework. This document assumes that the reader is familiar with PeopleSoft Multi-Channel Framework.