Suspense Screen Business Rule

This business rule is used to create and control suspense records. Suspense records are used to track money. This business rule identifies where the money came from and allows for the money to be used as payment to various polices. A suspense record is used as a holding account until the money is applied or refunded. A unique suspense number is generated with the suspense record for identification purposes.

Additional Information

Suspense records are written to the suspense account(s) for the company's general ledger. These records temporarily hold transactions until an activity generates a process to disperse or apply the money. Once the respective activities are processed, the company's actual general ledger is updated. These transactions are specific to the inbound and outbound tracking of pieces of money received and disbursed by the insurance company.

For example, a customer may submit payments such as initial or additional premiums, service charges, etc., to the insurance company, along with the completed application. Within OIPA, processing activities like InitialPremium, AdditionalPayment would apply the money from the suspense account to the respective accounts. Similarly, processing activities like FreeLook -> Disbursement are used to disburse the money back to the customer from the suspense account.

Suspense in OIPA

OIPA automatically displays the Attached Amount, which is the total amount of the suspense record used by policy activities. The Status field is the status of the suspense record. Statuses can be found in AsCodeSuspenseStatus. The suspense number is automatically generated.

Suspense Screen Sections

Configuring the Suspense Screen

The SuspenseScreen business rule is used to configure the Suspense screen in OIPA. An explanation of the various sections of the business rule is provided below.

Opening/Closing Tag

The opening and closing tag of the business rule is shown below.

Suspense Screen XML Opening/Closing Tag

Fixed Fields

As with other screen rules, the display name of the fixed fields can be changed or hidden. The data saved in these fields is saved to the AsSuspense table.

XML Example

<FixedFields>

<Field>

<Name>TypeCode</Name>

<Display>Type</Display>

</Field>

</FixedFields>

Fixed Fields XML in Suspense Screen

Fields

The data saved in these fields is saved in the AsSupenseField table. If the MultiField business rule is configured, use the <MultiField> element to display a set of fields. Please see the MultiField business rule in the XML Configuration Guide for more information. (This is not supported yet in V9)Standard events can also be configured for fields on this screen. Please see the Events section in the XML Configuration Guide for more information.

XML Example

<Fields>

<Field>

<Name>StatutoryCompany</Name>

<Display>Statutory Company</Display>

<DataType>Combo</DataType>

<Query TYPE="FIXED">

<Options>

<Option>

<OptionValue>ALIC</OptionValue>

<OptionText>ALIC</OptionText>

</Option>

</Options>

</Query>

</Field>

<Field>

<Name>FromPolicyNumber</Name>

<Display>From Contract No</Display>

<DataType>Text</DataType>

</Field>

</Fields>

<Events>

</Events>

Explanation of Field XML for Suspense Screen

Fields XML for Suspense Screen

Set Searchable Suspense Fields (The following sections are not yet supported in V9)

Fields on the Suspense screen can be identified as fields to use during a search. These fields are the filter criteria on the Suspense Search screen in OIPA. Refer to Configure Suspense Search for additional details on this functionality.

XML Example

<SearchFields>

<Field>SuspenseNumber</Field>

<Field>PolicyNumber</Field>

<Field>EffectiveDate</Field>

<Field>LastName</Field>

<Field>Amount</Field>

</SearchFields>

Search Screen Fields XML

Disable Suspense Fields Based on Suspense Status

Suspense fields can be disabled based on the status of the suspense record. For example, if the suspense record is still pending, the effective date field can be configured to become disabled until the record moves to active status.

Disable Suspense Fields XML