Reviewing Workflow Inquiries
These topics provide an overview of workflow inquiries and list the pages that are used to review self-service activity.
|
Page Name |
Definition Name |
Usage |
|---|---|---|
|
Workflow Inquiry Page |
WF_SS_STAGED |
Review submitted requests and correct errors and warnings. |
|
Workflow Inquiry Page |
FE_SS_STAGED |
(USF) Review submitted requests and correct errors and warnings. |
|
Transaction Errors/Warning Page |
FE_JOB_ERR_WRN_ALL |
Review error and warning messages. |
The Workflow Inquiry page enables the self-service administrator to:
Review the status of any self-service transaction, except phone number changes.
Review errors and warnings that occurred during the component interface processing.
Change the workflow status of a transaction.
Reviewing the Status
Workflow Inquiry enables the self-service administrator to review a transaction for any employee for whom the self-service administrator has security. The self-service administrator searches by transaction name, request date, workflow status, or employee ID.
Reviewing Errors and Warnings
The Workflow Inquiry enables the self-service administrator to review errors or warnings that occur during the processing of the component interface. The self-service administrator must process the request using the Workflow Inquiry page.
Errors can occur when:
The email or worklist notification fails to be generated.
The system tried to route the transaction to the next reviewer in the approval process, but could not find that person. This means a problem occurred in the reporting structure based on what was entered in the Route To field on the Define Steps page.
If a warning occurs, the self-service administrator can be notified if the Notify on CI Warning check box is selected on the Defaults / Admin page. Warnings don't stop the tables from being updated.