Setting Up PeopleSoft HelpDesk for HR Self Service Integration with CRM
PeopleSoft HelpDesk forf HR Self Service Integration facilitates employees to integrate and configure contextual HR HelpDesk specific content on PeopleSoft Fluid HCM Self-service pages. As part of integration, administrators need to setup integration between HCM and CRM nodes and enable the Find Help Related Content service on certain HCM fluid pages as per business needs. Employees can use the Find Help related content service on an HCM transaction page, to search and view solutions which are contextually recommended and report HR HelpDesk cases in CRM For more details on how to configure the integration of PeopleSoft HelpDesk HR Self Service in CRM, refer the topic HRHD Self Service Integration Setup in CRM in the PeopleSoft Call Center Applications book in the PeopleSoft CRM Online Help.