Observing Regulated Individuals

Unlike reviews, observations are not linked to development plans, so it is not necessary to define a plan before you can observe a regulated individual. However, you must perform several setup steps before you can enter observation data. After you have completed these setup steps, you can enter observations, review observation histories, and generate observation reports.

To perform observations:

1. (Setup) Define observation elements using the Observation Elements page.

   Observation elements are the individual activities that you want to observe. After being defined, these observation elements can be reused and combined in different ways to create observation models, such as the ones discussed in steps 2 and 3.

2. (Setup) Enter a name and description for the observation model that you are creating on the Observation Model page.

   An observation model organizes individual observation elements into a process or procedure that regulated individuals may be required to follow. For example, a financial advisor may be required to inform customers of the charges that might apply when they purchase stock, and then advise them of the known risks of investing in a security before they sell a specific stock. The steps of discussing charges, assessing risks, and selling are part of a process that can be observed and structured as an observation model.

3. (Setup) Add observation elements to the observation model on the Model Elements page.

4. Assign regulated individuals to one of the observation models and enter your observations of regulated individuals in relation to the observation elements that are part of the observation model on the RI Observation (regulated individual observation) and Observation Elements pages.

5. Display the review history of the individual on the RI Observation History page.

6. Generate reports of an worker's observation history to see how they measure against all of the elements of the observation model on the RI Observation Reports page.

Use the Elements page (PCMP_OBS_ELEM) to define observation elements.

Image: Elements page

This example illustrates the fields and controls on the Elements page.

Use the Observation Model page (PCMP_OBS_MODEL) to construct observation models.

Image: Observation Model page

This example illustrates the fields and controls on the Observation Model page.

Use the Model Elements page (PCMP_OBS_MODEL2) to add observation elements to models.

Image: Model Elements page

This example illustrates the fields and controls on the Model Elements page.

Use the RI Observation (regulated individual observation) page (PCMP_RI_OBS) to enter observations of a regulated individual.

Image: RI Observation page

This example illustrates the fields and controls on the RI Observation page.

Use the Observation Elements page (PCMP_RI_OBS2) to enter observation details.

Image: Observation Elements page

This example illustrates the fields and controls on the Observation Elements page.