Contents

• Title and Copyright Information
• Preface
• 1 What’s New in This Release
  • What’s New in Siebel Application Services Interface Reference, Siebel CRM 19.1 Update
  • What’s New in Siebel Application Services Interface Reference, Siebel 2018
• 2 Siebel Application Services Interfaces Overview
  • Siebel Application Services Interfaces Overview
  • Defining ASIs
  • About the Two Types of ASIs
    • Inbound ASI
    • Outbound ASI
  • ASI Usage Examples
    • Inbound ASI Example
    • Outbound ASI Example
• 3 Application Services Interfaces
  • Application Services Interfaces
  • About ASI Structure
  • About Integration Object Structure
    • Components and Fields in Integration Objects
    • List of Value Fields in Integration Objects
    • Related Business Component Selection in Database Updates
    • Unique Keys in Integration Objects
  • ASI Data Synchronization Services
    • Data Mapping for ASI Release Independence
      • Implicit Data Mapping for Integration Objects
      • Explicit Data Mapping for Integration Objects
      • Automatic Mapping for Integration Objects
      • Upgrading Data Maps for Integration Objects
    • Data Synchronization Methods for ASIs
      • Data Synchronization Input Method Arguments for ASIs
      • Business Service User Properties for ASIs
      • XML Method Example
  • Exposing ASIs with Interface Technologies
  • About ASIs and Web Services
    • Protocols Used with ASIs
    • Handling Errors for ASIs
      • Errors for Inbound ASIs
      • Errors for Outbound ASIs
  • Authentication and Security for ASIs
• 4 Administering Application Services Interfaces
  • Administering Application Services Interfaces
  • Using ASIs
    • Configuring ASIs
    • Deactivating ASI Components and Fields
    • Real Time and Asynchronous Processing with ASIs
      • Batch Processing
  • User Scenarios for ASI Administration
    • Deactivating Fields in the Integration Object
    • Exposing an Inbound ASI
    • Specifying an ASI Implementation
• 5 Customizing an Application Services Interface
  • Customizing an Application Services Interface
  • About ASI Framework
    • Extending an ASI
  • Customizing Workflows to Use ASIs
    • Customized Workflow Example
  • Building Customized Interfaces Using the ASI Framework
  • User Scenarios for ASIs
    • Extending an ASI
    • Defining an Outbound ASI
• 6 Predefined Application Service Interfaces
  • Predefined Application Service Interfaces
  • About Prebuilt ASIs
  • Siebel Account
  • Siebel Action
  • Siebel Business Address
  • Siebel Personal Address
  • Siebel Assets
  • Siebel Contact
  • Siebel CUT Address MSAG Service
  • Siebel Cost List
  • Siebel Employee
  • Siebel Financial Account
  • Siebel Forecast
  • Siebel Invoice
  • External Opportunity Create/External Opportunity Query/External Opportunity Update
    • ANI Opportunity Message (PRM ANI)
    • ANI Message Header (PRM ANI)
    • Opportunity (PRM ANI)
    • Destination Channel Partner (PRM ANI)
    • Source Organization (PRM ANI)
    • Opportunity Account (PRM ANI)
  • Siebel Order
  • Siebel Position
  • Siebel Price List
  • Siebel Quote/External Quote
  • Siebel ATP Response/External ATP Check
  • External Credit Check
    • Credit Check Request
    • Credit Check Response
  • External Shipment Tracking
    • Shipment Tracking Interface Request
    • Shipment Tracking Interface Response
  • Siebel SIA Service Request
  • Siebel Service Request
  • Siebel Simple Product
• 7 Siebel Communications, Media, and Energy ASIs
  • Siebel Communications, Media, and Energy ASIs
  • About Prebuilt Communications, Media, and Energy ASIs
  • Order Management
  • Siebel Order
  • Customer Lifecycle Management
  • Siebel Account
  • Billing Management
  • Siebel Invoice
  • Siebel Invoice Adjustment
  • CUT Payment Interface Integration Object
  • CUT Account Balance Interface - Request Integration Object
  • CUT Account Balance Interface - Response Integration Object
  • Siebel Meter Reading
  • Siebel Meter Usage Data
  • Siebel Payment
  • Siebel Simple Product
  • Trouble Ticketing Management
  • Siebel Trouble Ticket