Contents

• Title and Copyright Information
• Preface
• 1 What’s New in This Release
  • What’s New in Siebel eSales Administration Guide, Siebel CRM 19.1 Update
  • What’s New in Siebel eSales Administration Guide, Siebel 2018
• 2 Siebel eSales Overview
  • Siebel eSales Overview
  • About Siebel eSales
  • The Siebel eSales Web Site
• 3 Setting Up Siebel eSales
  • Setting Up Siebel eSales
  • Process of Setting Up Siebel eSales
  • Installing Siebel Business Applications
  • Setting Up Order Management for Siebel eSales
  • Customizing the eSales User Interface
    • Creating Unstructured Content for the eSales Web Site
  • Creating Multilingual eSales Web Sites
  • Controlling User Access to the eSales Web Site
    • Setting Up Default Responsibilities and User Types for eSales
    • Defining Access Groups
    • Setting Up Price Lists for Siebel eSales
      • Finding the Row ID of a Price List
      • Setting the Default Price List
  • Configuring Siebel eSales
  • Setting Up Personalization for Siebel eSales
  • Setting Up Shipping Charge Calculations for Siebel eSales
    • Shipping Calculation Process Workflow
    • Business Services
    • Integration Objects
    • Business Service Scripts
    • Modifying Shipping Charge Calculations
  • Encrypting Credit Card Data with RC2 Encryption
  • Customizing Email Notifications for Siebel eSales
    • Setting Up Communications Driver Profiles
    • Modifying Email Workflows
    • Modifying Email Templates
  • Activating Workflows for Siebel eSales
• 4 Integrating Siebel eSales with Third-Party Payment Applications
  • Integrating Siebel eSales with Third-Party Payment Applications
  • About CyberSource Internet Commerce Suite
  • Installing CyberSource Software
  • Enabling Credit Card Transactions with CyberSource
  • CyberSource Integration with Siebel eSales
    • Credit Card Transaction Service Business Service
      • Business Service Methods
      • Business Service User Properties
    • Integration Objects
      • Configuration
      • Authorization
      • Settle (Charge)
      • Authorize and Settle (AuthCharge)
      • Refund
    • Data Maps
    • CyberSource Adapter Service Business Service
    • Address Verification with CyberSource
  • Customizing Cybersource Integration
    • Modifying the Scripts in the CyberSource Adapter Service
    • Passing Data from Other Fields in the Siebel Database
    • Passing Data from Fields Not in the Siebel Database
    • Calling the Credit Card Transaction Service from Other Places in Siebel eSales
    • Calling the Credit Card Transaction Service from Other Business Components
    • Using Other Third-Party Payment Applications
• 5 Integrating Siebel eSales with Third-Party Shipment Tracking Applications
  • Integrating Siebel eSales with Third-Party Shipment Tracking Applications
  • About Shipment Tracking Applications
  • Process of Setting Up Shipment Tracking
    • Setting the Shipment Tracking-Package Tracking User Properties
    • Verifying the External Shipment Tracking ASI User Properties
    • Configuring Web Services for Shipment Tracking
    • Extending Returned Data for Shipment Tracking
    • Changing the Package Sorting Order
    • Turning Off Package Sorting
• 6 Administering Siebel eSales
  • Administering Siebel eSales
  • Setting Quote Expiration Dates
  • Managing Anonymous Shopping Carts
    • Setting the Age for Anonymous Quotes Deletion
  • About Setting Up Customer Accounts
    • About Allowing Accounts and Contacts to Use Purchase Orders
    • Allowing Contacts to Use Purchase Orders
  • Modifying Credit Card Charges
    • Reversing Charges
    • Querying For Transactions With Error Messages
• 7 Siebel eSales Shopping Cart
  • Siebel eSales Shopping Cart
  • About eSales Shopping Cart
  • Quote Types in Siebel eSales
  • Shopping Service Business Service
    • Customizing the Shopping Service
    • Shopping Service Business Service Methods
  • Run-Time Events in Siebel eSales
  • Object Manager Support for Shopping Cart
    • Viewing Default Object Manager Parameters
    • Modifying Object Manager Parameters in the Web Client
    • Modifying Object Manager Parameters in the Mobile Web Client
• 8 Siebel eSales Workflow Reference
  • Siebel eSales Workflow Reference
  • About Siebel eSales Workflows
  • Activating Siebel eSales Workflows
    • Siebel eSales Quote and Template Workflows
    • eSales - Edit Quote Process
    • eSales - Order Quote Process
    • eSales - Reprice Process
    • eSales - Save Cart Process
    • eSales - Add To Template Process
    • eSales - Delete Old Anonymous Quotes
  • Siebel eSales Checkout Workflows
    • SS Start Checkout Process
    • Credit Check - Quotes (eSales)
    • eSales - Enter Shipping Details Process
    • SS Save Shipping Address Details Process
    • eSales - Enter Payment Details Process
    • SS Save Payment Details Process
    • eSales - Complete Checkout Process
    • eSales - Authorize Order Process
    • SS Authorize Order Process
    • eSales - Save Credit Card
    • SS Set Shipping Checkout Mode Process
    • eSales - Save Shipping Address
    • eSales - Save Account Shipping Address
    • eSales - Set Primary Account Address
    • eSales - Setting PO Status
    • eSales - Current User Type
    • SS Change Checkout Contact Detail Process
    • SS Cancel Checkout Process
  • Siebel eSales Notification Workflows
  • Siebel eSales Purchase Approval Workflows
    • eSales - Approve Order Process
    • eSales - Reject Order Process
  • Siebel eSales Order Modification Workflows
    • eSales - Cancel Order Process
    • eSales - Modify Order Process
    • eSales - Reorder Process
  • Siebel eSales Error Message and View Display Workflows
    • eSales - Display Error Process
    • eSales - Login View
    • eSales - Order Confirmation View
    • SS Order Confirmation View Process
    • eSales - Shopping Cart View
  • Auction Workflow
    • eSales - Silent Authorize Order Process
• 9 Shopping Service Methods Reference
  • Shopping Service Methods Reference
  • About the Shopping Service Business Service
  • Siebel eSales User Action Methods
    • AddItem Method
    • AddToCart Method
      • Preconditions for Calling the AddToCart Method
      • Arguments for the Add To Cart Method
      • Pseudo-Algorithm for AddToCart
      • Pseudo-Algorithm for DefaultAddToCart
      • Pseudo-Algorithm for PostAddToCart
    • AddToFavoriteList Method
      • Preconditions for Calling the AddToFavoriteList Method
      • Arguments for the AddToFavoriteList Method
      • Pseudo-Algorithm for AddToFavoriteList
    • SetShoppingCart Method
      • Preconditions for Calling the SetShoppingCart Method
      • Arguments for the SetShoppingCart Method
      • Pseudo-Algorithm for SetShoppingCart
    • SetApplicationName Method
      • Preconditions for Calling the SetApplicationName Method
      • Arguments for the SetApplicationName Method
      • Pseudo-Algorithm for SetApplicationName
    • SetShoppingCartInfoChanged Method
      • Preconditions for Calling the SetShoppingCartInfoChanged Method
      • Arguments for the SetShoppingCartInfoChanged Method
      • Pseudo-Algorithm for SetShoppingCartInfoChanged
    • GetCartInfo Method
      • Preconditions for Calling the GetCartInfo Method
      • Arguments for the GetCartInfo Method
      • Pseudo-Algorithm for GetCartInfo
    • OrderTemplate Method
      • Preconditions for Calling the OrderTemplate Method
      • Arguments for the OrderTemplate Method
      • Pseudo-Algorithm for OrderTemplate
  • Siebel eSales Workflow Methods
    • SaveCartAsTemplate Method
      • Preconditions for Calling the SaveCartAsTemplate Method
      • Arguments for the SaveCartAsTemplate Method
      • Pseudo-Algorithm for SaveCartAsTemplate
    • SaveCartAsQuote Method
      • Preconditions for Calling the SaveCartAsQuote Method
      • Arguments for the SaveCartAsQuote Method
      • Pseudo-Algorithm for SaveCartAsQuote
    • DiscardCart Method
      • Preconditions for Calling the DiscardCart Method
      • Arguments for the DiscardCart Method
      • Pseudo-Algorithm for DiscardCart
    • OrderQuote Method
      • Preconditions for Calling the OrderQuote Method
      • Arguments for the OrderQuote Method
      • Pseudo-Algorithm for OrderQuote
    • ValidQuote Method
      • Preconditions for Calling the ValidQuote Method
      • Arguments for the ValidQuote Method
      • Pseudo-Algorithm for ValidQuote
    • RemoveInvalidItems Method
      • Preconditions for Calling the RemoveInvalidItems Method
      • Arguments for the RemoveInvalidItems Method
      • Pseudo-Algorithm for RemoveInvalidItems
    • CreateOrder Method
      • Preconditions for Calling the CreateOrder Method
      • Arguments for the CreateOrder Method
      • Pseudo-Algorithm for CreateOrder
    • Reorder Method
      • Preconditions for Calling the Reorder Method
      • Arguments for the Reorder Method
      • Pseudo-Algorithm for Reorder
    • GetShoppingCartStatus Method
      • Preconditions for Calling the GetShoppingCartStatus Method
      • Arguments for the GetShoppingCartStatus Method
      • Pseudo-Algorithm for GetShoppingCartStatus
    • MoveToCart Method
      • Preconditions for Calling the MoveToCart Method
      • Arguments for the MoveToCart Method
      • Pseudo-Algorithm for MoveToCart
    • RepriceQuote Method
      • Preconditions for Calling the RepriceQuote Method
      • Arguments for the RepriceQuote Method
      • Pseudo-Algorithm for RepriceQuote
    • SelectPrimary Method
      • Preconditions for Calling the SelectPrimary Method
      • Arguments for the SelectPrimary Method
      • Pseudo-Algorithm for SelectPrimary
    • SetBusCompFields Method
      • Preconditions for Calling the SetBusCompFields Method
      • Arguments for the SetBusCompFields Method
      • Pseudo-Algorithm for SetBusCompFields
    • ValidatePayment Method
      • Preconditions for Calling the ValidatePayment Method
      • Arguments for the ValidatePayment Method
      • Pseudo-Algorithm for ValidatePayment
    • ValidateAddress Method
      • Preconditions for Calling the ValidateAddress Method
      • Arguments for the ValidateAddress Method
      • Pseudo-Algorithm for ValidateAddress
    • SetPendingRequest Method