Sent menu items are treated as previous round menu items. The check preview on the open check screen lookup (SLU) shows yellow for other workstations in the revenue center.
Alerts
Show Checks With Failed Prints To KDS/Order Device
The Checks Failed to Print on Order Device dialog appears listing all checks (for the currently signed in employee) with items that failed to send to an order device. This dialog also lists the order devices which did not confirm receiving the print job.
If the POS client device loses wireless network connectivity, return to the range of Wi-Fi coverage to ensure that items are sent to the order device.
If the kitchen printer is out of paper, add a paper roll to the printer.
If the KDS Controller or Print Controller is turned off, restart it.
To return to the Checks Failed to Print on Order Device dialog if there are more alerts to be acknowledged, click the OK button.
To close the Check – Items Failed To Print On Order Device dialog without taking action, click the Cancel button; the Alerts button will continue to flash for 30 minutes from the time of failure of the last check.
The list of checks with unsent items will follow the employee from workstation to workstation.
Parent topic: Guest Checks