Preface

Oracle Hospitality Simphony is a cloud-based Point-of-Sale (POS) solution that provides business management capabilities using a single tool with vast integration capabilities to property management systems, paperless kitchen display systems, credit card interfaces, and reporting applications.

Purpose

This User Guide explains the daily use of Simphony at the POS client.

Audience

This document is intended for Oracle Hospitality Simphony workstation operators.

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:
  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received

  • Screen shots of each step you take

Documentation

Product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/pos.html.

Simphony eLearning

The Simphony Learning Subscription provides additional product knowledge through interactive training, guided video tours, and helpful knowledge checks. After exploring the documentation library, use your Oracle Single Sign On to check out the Simphony learning opportunities at Hospitality Learning Subscriptions.

Revision History

Date Description of Change

January 2020

Initial publication.

February 2020

Updated Changing Employee Settings in Chapter 2: Manager Tasks for Workstation Reports and Procedures to include information regarding RFID Employee ID cards and how to use them.

October 2020

Updated Adjusting Menu Item Availability in Chapter 2: Manager Tasks for Workstation Reports and Procedures.