Viewing ECM Alerts and Summary with the Engagement Cloud Service
If the property has configured the Engagement Cloud Service, you can view Enterprise Cash Management (ECM) alerts and summary information for till and server bank receptacles through Engagement.
Open Engagement or sign on to Engagement using a tablet device.
On the Hub page, click the ECM alert widget or the ECM summary widget. The following table describes the ECM alert and summary widgets.
Table 4-2 ECM Hub Page Widgets
ECM Widgets for Hub Pages
Description
ECM Alert
The ECM alert widget allows you to view ECM alerts based on cash pull thresholds for till and server bank receptacles. This widget is supported for multiple cash management classes. The ECM alert widget shows:
Receptacle name
Alert type
Alert level (if applicable)
Variance (threshold value – actual receptacle session amount)
The ECM alert widget also indicates when there are no active alerts.
ECM Summary
The ECM summary widget allows you to view summary information for active ECM receptacles. This widget is supported for multiple cash management classes. The ECM summary widget shows:
Receptacle name
Number of open receptacle sessions for each receptacle type