Simphony relies upon shared services to operate property level functions that require high availability. These services run at the property instead of the cloud, due to the business’ dependency upon their functionality.
Losing connectivity to these features can have a severe, negative affect on operations. For example, if the Kitchen Display System controller becomes unavailable, orders stop appearing on the kitchen displays.
Deploying these services on-premise eliminates the greatest potential communication failure source, the Wide Area Network or Internet.
The following table provides a summary of each shared service and brief explanation of its primary functionality:
Table 2-1 Shared Services
Shared Service | Key Functions |
---|---|
Backup Check and Posting |
|
Backup Kitchen Display System Controller |
|
Check and Posting |
|
Distributed Client Application Loader |
|
Kitchen Display System Controller |
|
Oracle Payment Interface |
|
Print Controller |
|
Property Management System Interface |
|
Transaction Services |
|
The Oracle Payment Interface is not technically a “shared service” because it sits outside of the Simphony service host. It can be installed through a CAL package, but it is not configured or managed through the Enterprise Management Console (EMC). This 8 Shared Services document contains information regarding this service because it contributes to the property hardware requirements.
It runs in the background (no user interface)
It can run on the same service host as POS Client
It uses data stored in the POS client database
For hardware configuration purposes, think of Transaction Services in the same fashion as shared services.
The following items are commonly referred to as shared services, but they always run as a part of the CAPIS. There is no ability to assign them to a different service host. These features affect the system’s performance, and configurations must take into account the additional load they place on the CAPS hardware.
Feature | Key Functions |
---|---|
Cash Management |
|
Labor Management |
|
Table Management |
|