Reservations are a central feature of OPERA Cloud. As a key source of information, the reservation specifies a guest's arrival date, departure date, room type, rate, packages, and many other details. It is also a gateway to dozens of other functions that contribute to the guest's experience.
Within Reservations, you can:
Handle advance deposits.
Access guest, company, agent, and source profiles.
Perform guest billing functions.
Make room assignments.
Communicate with housekeeping.
Schedule wake-up calls.
Search for room availability across properties, and move reservations from one room or property to another.
Generate confirmation letters and registration cards from the reservation.
Customize certain screen layouts or fields to streamline the reservation processing.
Search for reservations quickly by guest name, company, group, block, reservation type, travel agency, or confirmation number.
Perform complex functions such as shared reservations, split reservations, multiple reservations, frequent flyer memberships, and group bookings.
Copy an existing reservation for use as a template for an unlimited number of additional reservations.
Add comments to the reservations for display prior to check in, when guest is in-house, and when posting to guest's bill.
Add folio instructions by reservation or by profile.
Apply fixed charges to reservations.
Reservations require a guest profile. The profile identifies the guest’s name, address, contact information, and other details. It provides information on billing, membership benefits, service preferences, and more. You can create profiles while booking a reservation or using the Manage Profiles function. If a profile already exists, you can look it up and attach it to the reservation during the reservation booking process.
You can access reservations in multiple ways: from the Bookings menu, by accessing tiles on the Home Dashboard, through Quick Launch, or through confirmation number hyperlinks. You can search for reservations from the Navigation Bar by selecting Bookings, selecting Reservations, and then selecting Manage Reservation. This screen is where you will perform basic and advanced searches to locate existing reservations. You can click Go to Advanced Search to perform an advanced search or click Go to Basic Search for the basic search if you are on the Advanced Search screen. Many other functions are available in the Reservations Workspace.
Reservation search is a process that enables you to select a pre-defined search type, such as Arrivals, Departures, In House, Mass Cancellation, Queue, Quick Check Out, Scheduled Check Out, and so on. This enables you to quickly search for and view reservations at your property that are relevant to the selected search type. The reservation search results have several sorting and viewing options. To sort search results, select the Sort By drop-down and make a selection from the list. Additionally, there are several options you can access for viewing search results by selecting the appropriate Views icon. These options are table, list, card, or console format. In the search results, you can select the I Want To.. button for a reservation and choose from several options related to the reservation, such as modify/update, create, view, or go to different screens.
Reservation Terminology
When working with reservations, there are several terms with which you should be familiar. The table below includes some of these terms.
| Term | Definition |
|---|---|
|
Pseudo Room Reservation |
Pseudo rooms are used for accounting purposes. They can be actual rooms, such as meeting rooms, but they do not have to represent a physical location. Pseudo rooms do not affect the property's guest room inventory. Pseudo rooms are used for posting certain charges, including those from POS Interfaces. For example, a POS Cash Card would have all the days postings and payments for cash from the POS system if interfaced. This would bring all revenue into OPERA Cloud for reporting purposes. Physical Rooms are different from Pseudo Rooms. Physical Rooms are the actual physical rooms configured for the property and do affect inventory availability. |
|
Transient Reservation |
An individual reservation (non-group reservation) that can include shares, day use, walk-ins, Company, and Travel Agent reservations. |
|
Block Reservation |
A block reservation is a group of rooms held for guests who are attending an event, meeting, or function, such as conferences, catered events, weddings, or conventions. A block reservation can also be used for companies booking rooms for delegates attending a conference or meeting, for travel agents who have groups or a tour series, or for holding room allocations. |
|
No Show Reservation |
A reservation in which a guest does not check in on the arrival date specified in the reservation. If the reservation is not canceled by the guest and not canceled during the Night Audit process, the Night Audit procedure turns it into a no show. |
|
Day Use Reservation |
A reservation made for zero nights with no overnight stay. |
|
Standard Reservation Types |
The reservation policies of the property can be set as required. For example, 6:00 PM Hold, Guaranteed by Credit Card, and Guaranteed by Company. |
|
Deduct and Non-Deduct |
A reservation type can be marked as Deduct or Non-Deduct. A Non-Deduct reservation type does not deduct the room from availability if you select to view Deduct only. For example, a Non-Deduct reservation type could be used for a 4 PM release, which is not classed as a guaranteed reservation and would normally be cancelled at the specified time if the guest does not arrive. If a property wants to automatically deduct all rooms for reservations from availability, the property would not set up Non-Deduct reservation types. Areas of the application in which Deduct and Non-Deduct appear are the Group Rooms Control screen and the Look To Book Sales Screen. |
|
Checked In |
A reservation where the guest has checked in. This is a required reservation type and cannot be removed. |
|
VIP Level |
This indicator appears on the reservation to show the primary guest’s VIP level. |
|
First or Repeat Guest |
This indicator appears on the reservation to show the primary guest is either a first time visitor or a repeat guest at the property. |
|
House Posting Account |
An account for managing deposits, charges, and other payments that are posted to a pseudo room. You can create a house posting account from the Manage Reservation screen by clicking I Want To... and clicking House Posting Account. |
Parent topic: Reservations