Credit Limit Overages Screen

Path: Applications – Financials – Cashiering – Credit Limit Overages

If a reservation’s charges are equal to or over the credit limit set by the property, you can search for this reservation from the Credit Limit Overages screen and manually initiate the Credit Limit Payment process by selecting the Make Payment button.

Credit card limit overage can be applied to the following reservation types:

• In House reservations.

• Advance Checked In reservations (when the Advance Check In function is active at the property).

• Arrival (Due In) reservations (when Pre Stay Charges is active at the property).

• Departed (Checked Out) reservations (when Post Stay Charges is active at the property).

Search Area

The Credit Limit Overages screen features a search area with the following search filters:

• Property (required) – Filter by property code. If you are logged in at the property level, this field defaults to that property. If you are logged in at the hub level, the drop-down list contains all properties within the hub that have the Credit Limit Overage parameter set to On.
• Card Type – Filter by the credit card types configured at the property.
• Name – Filter by guest’s last name..
• Room – Filter by room number.

Search Results

After you enter search criteria and click Search, the Credit Limit Overages screen returns reservations matching the search criteria with a folio window balance equal to or higher than the credit limit set for the credit card payment method of that folio window.

The results include In House reservations as well as the following:

• Arrival reservations, if the Pre Stay Charges function is active at the property.

• Checked Out reservations, if the Post Stay Charges function is active at the property.

• Advance Checked In reservations, if the Advance Check In function is active at the property.

Making a Payment

You can manually initiate the Credit Limit Overage process whenever you need to make payments for reservations. After you select one or more reservations, the Make Payment button appears. Selecting this button begins the Credit Limit Overage process for the selected reservations.

If you choose to initiate the Credit Limit Overage process and the Automatic Credit Limit Overages parameter is On, the next Automatic Credit Limit Overage process begins based on the interval in minutes set for the Automatic Credit Limit Overage Interval setting. For example, if a 30 minute interval is defined for this setting and you initiate the process at 9:00 am, the system checks at 9:30 am to determine if the process is complete. If the process is not complete, the next check occurs at 10:00 am. However, if the process finishes at 9:45 am, the next check still occurs at 10:00 am, and the next Automatic Credit Limit Overage process automatically begins at this time.

If the Automatic Credit Limit Overages process is already running in the background and you choose to manually initiate a new instance of the process, OPERA presents a warning message indicating the process is currently in progress.

Credit Limit Overages Status

Once you click the Make Payment button, the Credit Limit Overages Status screen appears.

The Credit Limit Overage Status screen presents this information in view-only mode for the reservations selected for processing. This information includes Name, Room, Credit Card, Type, Payment Amount, and Status.

The Status for each record is updated based on the credit card processing and shows failures and successes. Closing the status screen while credit cards are being processed does not stop the process.

The order of the results follows the order of the search results. You can change the order of the results based on the status by selecting Failures First in the Sort By field.

The results can be printed by selecting the Print button.