Guest Service Status

The Guest Service Status shows the service statuses for all currently occupied rooms. A room can either have a Make Up Room status (MUP) or Do Not Disturb (DND) status.

Integrated systems, such as a PBX, have the ability to update room status MUP and DND.

Following are some details about the behavior of the guest service status:

• In instances where there is a guest room move, OPERA Cloud always clears the DND status and/or the MUP status.

• When a room has a MUP status, the status is removed during the End of Day process. The DND status is unaffected by the end of day process.

• Upon guest check out, the DND and MUP statuses are removed.