Waitlist

At times it is not possible to make an active reservation for the dates requested by the guest. For example, the property may be full, or the particular room or rate requested by the guest might not be available at the time the guest wants to stay. The same situations may also prevent you from making immediate changes to an active reservation in response to a guest's request. In cases like these, your property may choose to use the waitlist feature. The waitlist feature allows you to assign the Waitlist status to a reservation.  If the guest’s requested room or rate becomes available for the desired stay dates, the waitlisted reservation can be accepted and made active.

Waitlisted reservations are deleted during end-of-day processing two days after the reservation departure date. For example, any waitlisted reservations having a departure date of October 6 will be deleted during the night audit of October 8.

A reservation may be moved to Waitlist status at the time it is being created, or once it has been confirmed as long as the status of the reservation is Reserved or Due In.