Wake Up Calls

You can set, view, and cancel wake up calls for individual reservations, for sharing guests within a room reservation, or for room reservations associated with business blocks. The reservation must be in-house (checked-in) status to set a wake up call.

The Wake-up Call feature can be used with or without a PBX interface.

Interaction Between OPERA Cloud and the PBX Interface

When OPERA Cloud is interfaced with a PBX the actual placing of wake up calls is handled by the PBX. OPERA Cloud communicates wake-up call instructions to the PBX via the interface in one of two ways depending on the capabilities of the PBX:

• When the wake-up call is set up, OPERA Cloud immediately sends the instructions to the PBX. The PBX stores the instructions and places the call at the requested time. OPERA Cloud changes the wake up call status from Pending to Completed as soon as the call order is sent to the PBX.

• OPERA Cloud sends the wake-up call instructions to the interface at the exact time the call is to be placed. The PBX then immediately places the call to the room. The wake-up call status is changed from Pending to Completed when the call order is sent to the PBX.

• Prerequisites: Wake Up Calls
  
• Managing Guest Wake Up Calls