OPERA Controls — Front Desk

The following tables outline the functions, parameters, and settings that can be configured in the OPERA Controls Front Desk group.

Table 10-29 OPERA Controls — Front Desk Functions

FUNCTION	DESCRIPTION
SERVICE REQUESTS [SERVICE_REQUESTS]	The ability to add a service request to guest and/or reservation for follow-up at a future date. Service Recovery is used to report incidents that occur and require actionable follow-up and subsequent closure by other staff members.
eSign Registration Card [ESIGN_REGISTRATION_CARD]	Enable eSign Registration Card functionality on reservations for getting electronic Signature and Initials.

Table 10-30 OPERA Controls — Front Desk Parameters

PARAMETER	RELATED FUNCTION / PARAMETER / SETTING	DESCRIPTION
REGISTRATION CARDS [REGISTRATION_CARDS]		Activates registration card functionality.
	DEFAULT REGISTRATION CARD SETTING [DEFAULT_REGISTRATION_CARD]	Sets the registration card used by default for all check ins.
	GENERATE REGISTRATION CARDS AT CHECK IN SETTING [PRINT_REGCARD_AT_CI]	Generates registration cards at check in. Valid values: NEVER GENERATE PROMPT TO GENERATE SELECT DESTINATION
	PRINT REGISTRATION CARDS FOR ACCOMPANYING GUESTS [PRINT_REGISTRATION_CARDS_FOR_ACCOMPANYING_GUESTS]	Enables the printing of individual registration cards for each accompanying guest from a reservation. The Registration Cards parameter and the Accompanying Guest function must be On for this parameter to be available.
	AGE THRESHOLD TO PRINT REGISTRATION CARD [AGE_THRESHOLD_TO_PRINT_REGISTRATION_CARD]	Guests for this age or older are eligible for an individual registration card when their profile is used as an accompanying guest. Select a numeric value to represent the minimum age required for a guest to have an individual registration card. The Print Registration Cards for Accompanying Guests parameter must be active for this setting to be available
DEFAULT CHECK IN STEP

Table 10-31 OPERA Controls — Front Desk Settings

SETTING	RELATED FUNCTION / PARAMETER / SETTING	DESCRIPTION
CHECK IN PREPAY RULES [CHECK_IN_PREPAY_RULES]		Enables posting anticipated accommodation charges and collecting payment.
	ADVANCE FOLIO PAYMENT TYPE SETTING [ADVANCE_FOLIO_PAYMENT_TYPE]	Applies reservation prepay rules to the specified method(s) of payment.
	MINIMUM NUMBER OF NIGHTS SETTING [ADVANCE_PAYMENT_MIN_NIGHTS]	Specifies the minimum number of nights to enforce reservation prepay rules.
	PREPAY FOLIO FUNCTION [PREPAY_FOLIO]	Enables the ability to collect payment in advance for additional nights in a reservation.
CUSTOM CHECK IN STEPS [EXPOSE_ADDITIONAL_CHECKIN_TRAIN_STOPS]		Allows adding steps to the Check In, and provides the option to set the order in which these steps show. The Room Selection and Review Payment steps are required and selected by default.
	Default Check In Step [DEFAULT_CHECK_IN_STEP]	When the parameter is on, the Check In defaults to the first step selected in the Custom Check In Steps setting. When the parameter is off, the Check In defaults to the first step that requires attention. When no step requires attention, the Check In defaults to the Verify Payment step.
DEFAULT MOBILE REGISTRATION CARD [DEFAULT_MOBILE_REGISTRATION_CARD]		Shows the selected registration card to the guest when checking in from a mobile device.
SHOW ADDITIONAL STEPS DURING CHECK IN [EXPOSE_ADDITIONAL_CHECKIN_TRAIN_STOPS]		Shows additional check in steps. Valid values: Enhance_Stay_With_Packages Privacy Identifications