Incognito name functionality enables a guest to create a fictitious name and profile to use while dealing with a property. This functionality can be used for celebrities, so that news does not get out by the hotel personnel that a celebrity is staying at the property. The alternate name feature allows you to record an alternate (or native) name, title, language, and salutation for each profile. Alternate names can help identify and manage profiles during the profile merge process.
Adding Incognito Names and Alternate Names to Profiles
Locate and open a profile using the steps above.
In the Profile Overview panel, click Edit.
Click the link labeled Alternate Name or the hat and glasses icon to add an Incognito Name, then fill in the appropriate information in the dialog box, and click Save.
Click Save in the Profile Details panel when you are done.
Clearing an Incognito Name or Alternate Name
Locate and open a profile using the steps above.
In the Profile Overview panel, click Edit.
Click the Incognito Name icon or the Alternate Name link, delete the name from the field, and then click Save.
Parent topic: Managing Profiles