Configuring Adjustment Reason Codes

Adjustment codes provide pre-defined reasons for adjustments and deletions made to transactions posted to a guest or AR ledger account. Examples of adjustment code reasons would be a duplicate charge, error, overcharge, manager’s discretion, and so on.

Adding Adjustment Reason Codes

1. From the Administration menu, select Financial, select Cashiering Management, and select Adjustment Codes.

2. Click New.

3. Enter or confirm the Property.

4. Enter a Code to represent the adjustment reason, for example, MGR for manager’s discretion.

5. Enter a Description of the adjustment, such as Manager’s Discretion.

6. Select one of the following Code Types:

   1. Adjustment. Indicates an adjustment made to the guest’s bill.

   2. Deletion. Indicates a deleted posting.

   3. Service Recovery. Indicates resolution of an issue with a dissatisfied guest.

7. Click Save.

Editing Adjustment Reason Codes

1. From the Administration menu, select Financial, select Cashiering Management, and select Adjustment Codes.

2. Search and select the required Adjustment Codes that you want to edit and then click on the vertical ellipses.

3. Click Edit.

4. Update the configuration.

5. Click Save.

Deleting Adjustment Reason Codes

1. From the Administration menu, select Financial, select Cashiering Management, and select Adjustment Codes.

2. Search and select the required Adjustment Codes that you want to edit and then click on the vertical ellipses.

3. Click Delete and confirm the deletion.

4. Click Save.