Managing Payment Methods

Payment Methods allow you define the payment methods accepted at your property and are referenced in reservations and routing payment instructions. OPERA Cloud also allows you to define credit limit assigned to each payment method and other features related to payment methods.

On the payment method screen, you can add new payment types and edit existing payment types.

In multi-property operations, you can copy payment method configurations to other properties.

Note:

Prior to creating payment types ensure transaction codes are created for each payment type.

1. Select the Administration menu, select Financial, select Transaction Management and then select Payment Methods.
2. On the Payment Methods screen, click New. In the Manage Payment Method:
   1. Select or confirm the Property.
   2. Enter the Code. The code entered here is displayed as a selection when the agent is prompted for a payment method while making a reservation and when checking in the guest. This code is also presented at check out, along with the credit card number and expiry date. If you are using an EFT interface, Oracle recommends using the credit card check code as the payment method code when defining credit cards here.
   3. Enter a Description. Describe the payment method used. For example, credit card name.
   4. Select a Transaction Code. This code is from the defined transaction codes that belong to a transaction code group that is configured for payment.
   5. For all credit card payment types, search and select the Credit Card Type from the list; this field determines the credit card validation to be used .
   6. Enter the Credit Limit. Enter the amount you want to assign as the credit limit for the payment method. The amount you assign to each payment method is used to produce the Credit Limit Report. This report lists all guests whose current balance is greater than the credit limit assigned to the payment method on their folio. It is advisable to set these limits below your established floor limits for each method of payment so a guest appears on the credit limit report before he or she actually exceeds the established credit limit for the payment method selected. This way, you have adequate time to get approval from the credit card company for more credit.
   7. Enter the Merchant Number. Certain credit card interfaces (mainly in Europe) need this field populated. Enter the contract number established between the property and the credit card company to which the card belongs.
   8. When the Credit Card Surcharge parameter is set to Active in OPERA Controls:

      • Surcharge Percentage: For credit card payment types enter the percentage to charge the guest for using a particular credit card. This percentage will be added to the total amount that the guest is using the credit card to pay for.

      • Surcharge Minimum: For credit card payment types enter the minimum threshold payment amount before the credit card surcharge percentage is to be added.

   9. Select the Sequence. The number you enter here determines the position of the payment method type code in the list of payment methods. Payment method types that do not have a sequence number appear in alphabetical order following those codes that have a sequence number assigned.
   10. Select the No Post check box to indicate that all reservations made with this code as the payment type are to be marked as a No Post reservation by default. If a reservation is set as a No Post reservation, then each time a posting is made for that guest account, the system presents the following message: This guest has a No Post flag, would you like to post anyway?
   11. Select Reservation. Select this check box to allow the payment type to appear as a payment option from the Reservation screen.
   12. In the Card Information panel, enter the Card Length. Enter the total number of characters used in the credit card number for this card type.
   13. Enter the Card Prefix. If applicable, enter the common numbers that always precede the user's unique credit card number for this credit card brand. If the brand includes multiple prefixes, separate the prefix entries with a comma.
   14. Select the Validation Rule from the drop down list. Select the method to use for initial verification - Mod 7, Mod 10, User Defined, or No Validation.
   15. In the range grid, enter the Card Range From and Card Range To numbers that define the BIN number ranges of valid credit card numbers that begin with each card prefix you specified in Card Prefix.
   16. Click New to add a grid row. To delete a row, click on the vertical ellipses and select Delete.
   17. Click Save.
3. To edit the payment methods, on the Payment Methods screen:
   1. Select or confirm the Property. You have the option to select multiple properties.
   2. Search and select the Payment Method and click Search.
   3. In the search results, select payment method and click the vertical ellipses and select Edit.
   4. In the Manage Payment Method panel, edit the required information. Property, Code and Transaction Code fields are not editable in this panel.
   5. In the Card Information panel, edit the required information and click Save.
4. To delete a payment method, in the search results, select payment method and click the vertical ellipses and select Delete.

Copying Payment Methods

You can copy the payment methods when you are working in multi-property operations. To copy Payment Methods configuration to other properties:

1. Change location to HUB.
2. Select the Administration menu, select Financial, select Transaction Management and then select Payment Methods.
3. On the Payment Method screen, select Property and click Search.
4. Click the vertical ellipses and select Copy.
5. On the Copy Payment Methods screen, in the Configure Parameters panel:
   1. Select Source Property from the list.
   2. Select Payment Methods Codes to be copied.
   3. Select Target Properties and click Save.
6. In the Review and Copy Codes panel, review the target property and code and click Copy and Continue.
7. In the Confirmation panel, review the Status and Status Message and then click Print.
8. Click Print to generate a web report of the result.