Changing an Authorized Credit Card Payment Method

Guests can switch the credit card authorized for their reservation to another payment type. If the Authorization Reversal Allowed setting is configured for the cardholder’s card type in the OPERA Controls Credit Card group, OPERA Cloud will send an authorization reversal request to the cardholder’s credit card company. Guests can change their card regardless of whether reversal is configured.

1. From the OPERA Cloud menu, open the guest’s reservation using either Quick Launch or by searching for the guest in Manage Reservations.
2. If switching cards prior to checkout, click I Want To . . .and then select Payment Instructions.
3. Enter the new payment instructions.
4. If switching cards at checkout, click I Want To . . . and then select Check Out.

   You can also use I Want To . . . to view credit card authorizations history.

5. Click the payment method drop-down and select a new payment type.
   If selecting a different card type, swipe or enter the card number, expiration date, and cardholder name
6. Complete the remaining check out tasks.
7. Click Check Out Now.

   At checkout, OPERA Cloud sends the credit card authorization reversal to the vendor only after you select Check Out Now. If you perform settlement during checkout but leave the checkout process, authorizations will remain on the card until checkout is finalized.