Adding an Out of Order / Service Reason
Select the Administration menu, select Inventory, select Rooms Management, and then select Out of Order /Service Reasons.
In a multi-property environment, out of order and out of service reason codes are created at the template level and then copied to each property. To be consistent with all hotels in the environment, the best practice is to reuse existing codes for new hotels in an existing setup or agree on universal codes for all properties.
Click New and complete the following fields:
Code. Enter a code for the reason.
Description. Enter a Descriptive explanation for the reason code.
Display Seq. Enter a number that controls the position of this code in listings. Codes without a sequence number assigned are listed in alphabetical order following codes with a sequence assigned.
Click Save.
Editing an Out of Order / Service Reason
Select or confirm the Property.
Enter search criteria and click Search.
In the search results, select the code and click the vertical ellipsis.
Click Edit.
Click Inactive to make a code inactive; inactive codes are not available for selection.
Update the configuration and click Save.
Deleting an Out of Order / Service Reason
Select or confirm the Property.
Enter search criteria and click Search.
In the search results, select the code and click the vertical ellipsis.
Click Delete and confirm the deletion.
Copying Reason Codes
When the OPP_MHOT Multi-property add on license is active, you may copy reason codes from the Template to the properties. After you copy codes to a property, the codes may be edited as necessary.
For more information, see Copying Configuration Codes to Multiple Properties.
Parent topic: Out of Order and Out of Service Reason Codes