Completing a Service Request

To complete a service request, do the following:

1. From the OPERA Cloud menu, select Inventory, select Room Management, and then select Service Request.
2. Search and select the Service Request that you want to close.
3. Click the vertical ellipse icon, and select Complete.
4. On the Service Request screen, in the Completion section:
   1. Contact Method: Enter or search and select the means of contact from a list of values: In-Person/Telephone, In-Room Message, E-mail, Voice-mail, or Other. You can also configure additional values as needed.
   2. Contacted By: Enter the name of the person who contacted to complete the request.
   3. Action Taken: Enter the completion action taken.
   4. Date Completed: Select the date on which the request is completed.
   5. Time: Enter the time at which the request is completed.