Updating Room Status from Room Discrepancies

To update the room status when there is a discrepancy between the Front Office and Housekeeping room status, for example, when a reservation shows occupied, but housekeeping finds the room vacant, do the following:

1. From the OPERA Cloud menu, select Inventory, select Room Management, and then select Room Discrepancies.
2. Use the following search criteria to find the room for which you want to resolve the discrepancy:
   Property: Enter or select the Property.
   Floor: Search and select the floor number to find discrepancies by floor.  Floors are defined groups of rooms assigned to housekeeping attendants.
   From Room No: Search and select the room number starting from which you want to find the discrepancies.
   Room Class: Search and select the room class.
   Skip: Select to filter rooms listed as Skips. These are rooms that are reported to be occupied by the housekeeping personnel, but are listed as vacant by the Front Office.
   Sleep: Select to filter rooms listed as Sleep. These are rooms that are reported to be vacant by the housekeeping personnel, but are listed as occupied by the Front Office.
   Departure Only: Select to filter rooms with a reservation status as Departure.
3. Click Search.
4. Select the required room and click the Update Room Status link.
5. On the Set Room Status window, select the current Room Status - Inspected, Clean, Dirty, or Pickup and Housekeeping Status - Vacant or Occupied.
6. Select the Prioritize for Housekeeping Service check box to assign priority to the room when task sheets are generated.
7. Click Close.