Common Reservation Actions

From the reservation search results or from a reservation, several common actions can be executed from the I Want To... option.

Go to Profile

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Select a Search Type, click Search, and select a reservation.

3. Click I Want To... and under Go To, click Profile.

Enroll Guest into Membership Program

1. Go to the Profile associated with the reservation (see steps above).

2. On the Manage Profile screen, click I Want To.. and click Enroll Guest.

3. On the Enroll Guest screen, complete the Name, First Name, Card Number, Name on Card, and Membership Level fields and click Save to finish enrolling the guest.

Check In a Reservation

1. On the Manage Reservation screen, select Arrivals for the Search Type and click Search.

2. Select a reservation and click I Want To . . . and then select Check In.

3. Verify the reservation details and complete the required sections on the Check In Reservation screen and click Complete Check In.

Cancel a Reservation

1. On the Manage Reservation screen, select Manage Reservation for the Search Type, enter the Name, First Name, or Confirmation Number, and then click Search.

2. Select a reservation and click I Want To . . . and then select Cancel Reservation.

3. On the Cancel Reservation screen, enter or select a Cancel Reason and enter a Cancel Description.

4. Click Cancel Reservation.

Place a Reservation in Queue

1. On the Manage Reservation screen, select Arrivals for the Search Type and click Search.

2. Select a reservation and click I Want To . . . and then select Place Reservation in Queue.

3. On the Information screen, click OK to confirm.

Copy a Reservation

1. On the Manage Reservation screen, select a Search Type and click Search.

2. Select a reservation and click I Want To . . . and then select Copy Reservation.

3. Make changes as needed to the room/rate combinations, arrival/departure dates, the guest profile, and so on.

4. Click Book Now on the details screen when you are ready to book the new reservation.

View the Changes Log

1. On the Manage Reservation screen, select a Search Type and click Search.

2. Select a reservation and click I Want To . . . and then select Changes Log.

Go to Property Interface Controls

1. On the Manage Reservation screen, select a Search Type and click Search.

2. Select a reservation and click I Want To . . ., select Property Interface Controls, and then select the interface you want to manage.