Creating Guest Messages

You can create guest messages and deliver them by phone, printed copy, or text message. Messages sent by phone go to the guest’s room phone and printed messages are delivered to the guest’s room. You need the guest's mobile phone number for text messages.

You can also view and edit all messages before sending. After delivery, you can mark a message as delivered or undelivered.

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
2. Search for and select a reservation.
3. Under Notifications, click Guest Messages.
4. Click New and select either Print Message, Text, or Room to determine the delivery method.
5. Enter the sender’s name and contact information.
6. Enter the message you want to send to the guest.
7. Click Save.
8. If you selected to print the message, select a printer and the number of prints after saving.