Managing Track It Requests

Adding a Track It Request

1. From the OPERA Cloud menu, select Miscellaneous, select Track It, and then select New.

2. Select Parcel, Valet, Baggage, or Lost category.

3. Select or enter a property name.

4. Enter a ticket / reference number, and select an Action and Type.

5. Add a Description, Quantity, (current) Location, Action date, and optionally assign the request to a staff member by selecting a user from the list.

   Note:

   Track It on mobile devices shows the 'My Requests' by default. This is a listing of requests assigned to the user.

6. To associate the Track It request with a reservation:

   • Select Attach Reservation and search for the reservation.

   • Select the reservation in the search result and then click Select Reservation.

7. Click Save.

Searching for and Editing Requests

1. From the OPERA Cloud menu, select Miscellaneous, and then select Track It.

2. Enter search criteria and then click Search.

   • To search Requests assigned to you, select Assigned .

     Note:

     By default, only Open status requests are included in the search.

3. To edit a request, click the vertical ellipsis and select Edit.

4. To assign a request to a staff member, select User from the list.

5. To associate the Track It request with a reservation:

   • Select Attach Reservation and search for the reservation.

   • Select the reservation in the search result and then click Select Reservation.

6. To view the history of a request, select View History from the vertical ellipsis. The request history appears in a screen.

Deleting a Request

1. From the OPERA Cloud menu, select Miscellaneous, and then select Track It.

2. Enter search criteria and then click Search.

   • To search Requests assigned to you, select Assigned.

     Note:

     By default, only Open status requests are included in the search.

3. To Delete a request, select the Track It item in the result, click the vertical ellipsis and select Delete, and then confirm your deletion.

Searching for and Closing (Resolving) Requests

1. From the OPERA Cloud menu, select Miscellaneous, and then select Track It.

2. Enter search criteria and then click Search.

   • To search Requests assigned to you, select Assigned.

     Note:

     By default, only Open status requests are included in the search.

3. To edit a request, click the vertical ellipsis and select Edit.

   • Once you action and complete the Track It request, select an appropriate Action from the list to close the request (for example, select 'DONE' or 'DELIVERED').