Making an Adjustment to a Guest Account

The Make Adjustments option in Billing enables you to adjust transactions by a fixed amount or a percentage of the cost.

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
2. Search for and open the reservation.
3. Click I Want To . . . and then click Billing.
4. On the Billing screen, click I Want To . . . and click Post Adjustment.
5. In the Selected Transactions panel, click the vertical ellipsis button and select Search Transactions.
6. Enter your search criteria and click Search.
7. Select a transaction to adjust and click the down arrow to move it into the selected section of the screen. Click Select.
8. In the Adjustment panel, select Amount and enter an amount or select Percentage and enter a percentage for the adjustment.
9. Select a Reason for the adjustment and enter a text description of the adjustment.
10. Click Process Adjustment.