Posting Service Recovery Allowance Adjustments

You can post service recovery allowance adjustments to transactions on a guest’s bill when service issues warrant a discount, refund, and so on.

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
2. Search for and open a reservation.
3. Click I Want To . . . and then click Billing.
4. On the Billing screen, select a transaction and click the vertical ellipsis and then select Post Service Recovery Adjustment.
5. In the Selected Transactions panel, click the vertical ellipsis button and select Search Transactions.
6. Enter your search criteria and click Search.
7. Select a transaction to adjust and click the down arrow to move it into the selected section of the screen. Click Select.
8. On the Adjustment panel:
   1. Select Amount or Percentage and enter either an adjustment amount or a percentage of the original posted amount.
   2. In the Department field, select the department responsible for the adjustment.
   3. In the Reason field, select a reason code associated with the selected department.
   4. Enter additional information about the adjustment into the Reason Text field.
9. Click Process Adjustment.