Data Request

The purpose for Data Request Utility is to have data synched from OPERA PMS to the ORS, initiated from ORS side. Data Request differs from the Resync Utility. In the Resync Utility it requests data from the external system, not sending data to the external systems from ORS. Offered requests are Reservations, Blocks, Rates, Packages, Profiles, key Configuration Items, Datamart and Inventory Items. Multiple modules can be flagged for requests together just by selecting the check box by each and populating the request criteria columns. Configuration responses populate the global template when required and the Property level.

Permissions are required to access this utility; at login provide the interface id and property. For the Reservations and Block requests there are three options available. They can be selected by the option button to the left of the date fields. The other modules offer one date range criteria to use.

To initiate any Data Request select the module or modules, Start and End Criteria and select Synchronize button.

1. From the OPERA Cloud Exchange menu, select Interface Setup, and then select Data Request, from the drop down list.
2. The Property field already has property by default. Search and select an Interface.
3. In the Data Request Module to Synchronize, select Reservations check box and then select an option from Arrival, Stay, and Created. Enter the From Date (first arrival date for the reservation resync) and To Date (last arrival date for the reservation resync) and then click Synchronize. You can select only one option at a time.
4. Select the Blocks check box and then select an option Begin, Stay, and Created. You can select only one option at a time. Enter the From Date (first restriction start date for the resync) and To Date (last restriction start date for the resync).
5. Select the Rates check box and then select the From Date. This is the first rate code start date for the resync. Only rate codes valid for this date are shown. Select the To Date. This is the last rate code start date for the resync. Only rate codes valid for this date are shown.
6. Select the Profiles check box and then select the From Date and To Date.
7. Select the Configuration check box and search and select an Item, Level, and Items.
8. Select the Inventory check box and then select From Date and To Date. You can resync for Inventory Out of Order and Overbooking.
9. Click Synchronize for whatever module you need to synchronize the data.

   Example: Select Item Type = MARKET CODE and Level is = SPECIFIC. A Market Code of XYZ has been noted in messages but is not existing in the ORS configuration. Defaults have been substituted in place of this value. By free typing text XYZ and selecting the OK button, a message is sent to the external system requesting that specific data. A message is returned from the external system containing the Market Group and Market Code information. Which is populated to the Market Code Template and the Property level Market Codes grid.

   When selecting a request where Level is = SPECIFIC:

   Following are some recommendations if you are selecting the Rate option.

   • Do not recommend resyncs for large periods of time during peak work hours

   • A resync be done in the late to early morning hours where Night Management or Night Audit can run resync without system performance slow down

   • If a resync is needed during peak hours we recommend only choosing a few rate codes to be synced to resolve updates to Rate Header and Rate Details

   It is not recommended to select all displayed items in the list, instead use Level = ALL for that purpose. To request a large number of specific items, it is better to break up the selection into multiple smaller groupings.