Messages To External System

1. From the OPERA Cloud Exchange menu, select Message Status, and then select Messages To External System, from the drop down list.
2. On the Search panel, Type is displayed by default.
3. Search for an Interface ID. This is useful when you have multiple interfaces running at the same time and shows only the messages of one interface. The interface ID is required when using the ‘Msg contains’ search and you have multiple interfaces active.
4. Search for an OPERA Property ID.
5. Search and select a Module. You can select multiple modules. This option shows a list of all available interface modules (such as, reservations, profiles, results, and so on.). A module would only be shown if a message for that module has already been processed. The module is required when using the ‘Msg contains’ search and you have multiple interfaces active.
6. Search a Message ID From. Starting message ID for this display filter.
7. Search a Message ID To. Ending message ID for this display filter.
8. Search and select a Message Status. You can select multiple Message Statuses. Status of the message that was transmitted to the external system. Options are FAILED, PROCESSED, READY, REJECT, and RESEND SUCCESS.
9. Select a date for Created From field. Start creation date for transmitted messages.
10. Select a date for Created To field. End creation date for transmitted messages.
11. Search and select a Reference. This field is for the OPERA reservation confirmation number. This shows a reservation number or a block reference number. For all other modules it remains blank.
12. Search and select an Error Type. Select and choose an error type from the list to filter search results by a specific error type. The following values are available for selection: ERROR, RESULT EXCEPTION, OPTIONAL WARNING, and WARNING.
13. Enter the Error Contains. Type or copy and paste an error message into this field to search for a specific error message that was logged.
14. Search and select an Action Type. The OPERA business event or other action that has triggered the creation of the upload message. Contents show all action types for which messages exist in the OXI queue tables.
15. Enter the Message Contains. Click the settings icon and select a check box Any one of the messages or Values only.
16. Click Search.
    In the search results table shows the following details:

    Search Results	Description
    Interface ID	The interface ID this message was created for. This is useful in case you have multiple interfaces running.
    Created Date	Date when the message was created by OXI.
    Message ID	Internal action ID from OPERA for each created message.
    Module	Data module of outgoing message. This identifies the kind of message sent for example, reservation, profile, rate, block, rate restriction, inventory, and result.
    Action Type	The action type is equal to the business event that has generated the data in OPERA. Some additional action types exist for cases where the messages were not initiated by business events directly.
    Message Status	The status of a sent message from OXI. Options are: FAILED– The message has failed in the external system during upload. The exact reasons depend on the specific system and can be reviewed in the ‘errors and warnings’ part of the screen. PROCESSED – Simply notifies that the message was processed by OXI. It has still not been delivered by the service, at which time it would turn into SUCCESS. If the messages status does not change from PROCESSED into SUCCESS, make sure that your OXI service is running and that the communication details are set correctly. REJECT– Shown in case OXI rejects the message from upload since vital data is missing or the upload file cannot be built. RESULT SUCCESS – The external system has sent a result for this message and has informed that the message was successfully updated on external system side.
    Reference	This column is for the OPERA reservation confirmation number. This shows a reservation number or a block reference number. For all other modules it remains blank.
    Action ID	OXI creates a unique sequential ID for each outgoing message, which is used for tracking and error handling internally.

17. Click on the vertical ellipses and then click Reprocess. In the response pop-up a message appears Message(s) processed successfully. This allows all messages to be reprocessed or just individually selected records.
18. Click Mark As Reviewed. Click this to mark all messages in the grid as reviewed.
19. Click View and Download. An Attachment window opens with an XML message. Click Download to download the file or click Close to close the window.
20. Click Delete to delete the row.