Task Companion replaces the need for printed task sheet reports by providing real-time, interactive housekeeping task management for room attendants.
If the Housekeeping Task Scheduling function is active, select from the list of tasks. Multiple tasks are combined into a single task list.
Using Task Companion
Tap to select the assigned task sheet number. For easier identification and selection, you can indicate the assigned attendant for each task sheet.
On the summary page, the following information appears: the total count of allocated rooms, a count of rooms per room status, a list of the room numbers assigned to the task sheet, and task sheet instructions if applicable.
Note:
Rooms assigned in the task sheet are sequenced according to their auto-priority.
Tap Start to begin the task. The following options appear for the first room:
Start — Tap to begin the task for the room.
Skip — Tap to skip the room.
View Reservations — Tap to view details of arrival, stay over, or departure reservations.
View My Room List — Tap to view a list of rooms assigned to the task sheet.
View Traces — Tap to create, view, or update traces for the room reservations. (The Traces function must be active.)
Resolve trace — Tap to resolve a trace.
Create trace — Tap to create a trace by selecting a Department, selecting the date range, entering the message into the Trace Text field, and then tapping Save.
Do not Disturb — Tap to flag a room as DND. The room is skipped and the next room appears (guest service status function is active).
Request Assistance — Tap to send notifications to other users that assistance is required.
Select from General or Emergency notifications.
Note:
The Request Assistance action only sends a notification to users assigned a role with the Receive Task Companion General Assistance Notifications and/or Receive Task Companion Emergency Assistance Notifications tasks granted.
On-break — Tap to pause a task and set its status as “on-break.” This status is indicated in the Housekeeping Attendant Console.
When Start is selected, the following specific room details appear:
Preferred service time
Room specific task instructions
Maintenance Requests — Tap to create, view, or update maintenance requests for the room. (The Maintenance function must be active.) For more information, see Room Maintenance.
Request Assistance — Tap to send notifications to other users that assistance is required. Select from the General or Emergency notification options.
Note:
The Request Assistance action only sends a notification to users assigned a role with the Receive Task Companion General Assistance Notifications and/or Receive Task Companion Emergency Assistance Notifications tasks granted.
View Reservations — Tap to view the details of arrival, stay over, or departure reservations.
View Traces — Tap to create, view, or update traces for the room reservations.
Resolve Trace — Tap to resolve a trace.
Create Trace — Tap to create a trace by selecting a Department, selecting the date range, entering the message into the Trace Text field, and then tapping Save.
An option is available to update the room status (for example, update room status to clean or inspected) once the task is complete.
Options are available to update housekeeping status (for example, update housekeeping status to vacant or occupied). These housekeeping status options are used to report a discrepancy between housekeeping’s status and the front office’s status.
Note:
Depending on the Task Companion Timer setting in OPERA Controls, a time counter might increment or decrement during completion of the task.
Finish this room — Tap to complete the task, close the page and begin the next room in sequence.
Note:
The room no longer shows in the room list since the task has been completed and the Task Companion advances to the task for the next room.
Parent topic: Overview