Track It enables you to manage the storage and delivery of guest luggage, parcels, vehicles (valet), and lost items.
If related to an arrival, in-house, or departure reservation, Track-It tickets are optionally linked to a reservation.
In Track It, a list of open Track-It requests appear, but only assigned tickets appear by default via the My Requests search filter.
Using Track It
Tap Unassigned to view all unassigned requests.
Tap All Requests to view both assigned and unassigned requests.
To view a list of open Track-It requests for each group, toggle between Parcel, Valet, Baggage (Luggage), and Lost groups.
Tap any request in the search results to view and manage the Track-It request details.
Managing a Track-It Request
Both the Track It request details and the linked reservation (if a reservation is linked) appear.
Tap Action and select the appropriate action from the list to update the status of the request.
To close the request, tap Action and select an appropriate Action from the list to close the request (for example, select DONE, DELIVERED, or COMPLETE).
Parent topic: Overview