Table 6-1 Troubleshooting Auto Folio Settlement
| Problem / Issue | Cause | Resolution |
|---|---|---|
|
Folios are not automatically settled for a certain type of payment. |
Payment type is not specified in OPERA Controls for Payment Methods. |
Update OPERA Controls to include payment type to automatically settle. |
|
Folios are not automatically settled at all during automated end of day process. |
OPERA Control for Auto Settlement Rules is set to Off. |
Set OPERA Control for Auto Settlement Rules to On. |
|
‘No folio windows were found to process’ message on Auto Folio Settlement Summary page. |
Payment types, window selection, or another search setting did not find eligible folios to settle. |
Make different selections on the search screen to locate folios eligible for automatic settlement, such as a different payment type, window, or another search setting. |
Parent topic: Auto Folio Settlement