Viewing Average Time to Resolve Deductions

This topic discusses how to view average time to resolve deductions and personalize the Average Time to Resolve pagelet.

Page Name

Definition Name

Usage

Average Time to Resolve Pagelet

AR_PE_DEDAVG_PAGE

Display the average time to resolve a deduction over a user-defined period using a bar graph.

Average Time to Resolve Personalization Page

AR_PE_DEDAVG_PRS

Define default display information for the Average Time to Resolve Deduction pagelet.

Use the Average Time to Resolve pagelet (AR_PE_DEDAVG_PAGE) to display the average time to resolve a deduction over a user-defined period using a bar graph.

This pagelet uses a bar graph to display the average number of days it took to resolve deductions in each time period. For example, if each time period is 30 days, it shows the average resolution time over the last 30 days, the next 31 to 60 days, and so on.

Use the Average Time to Resolve Personalization page (AR_PE_DEDAVG_PRS) to define default display information for the Average Time to Resolve Deduction pagelet.

Image: Average Time to Resolve Personalization page

This example illustrates the fields and controls on the Average Time to Resolve Personalization page. You can find definitions for the fields and controls later on this page.

Average Time to Resolve Personalization page

Field or Control

Definition

Number of Days

Enter the number of days for each period in the Time Frame axis.

Note: When you change any personalization options, you must run the Update Pagelet Statistics process for the pagelet to display the correct data.