Viewing Top Five Problem Codes
This topic discusses how to view the top five problem codes and personalize the Top 5 Problem Codes pagelet.
The Top 5 Problem Codes pagelet graphically represents the most reported problem codes based on the user personalization options specified. The bars represent a count of work order tasks.
Note: This pagelet requires problem, cause, and resolution codes to be set up and updated appropriately throughout the life cycle of the work order.
Use the Top 5 Problem Codes pagelet (EP_WM_TOP_PROBLEMS) to view the most reported problem codes.
Click the Personalize Content link on the PeopleSoft Home page.
Select Top 5 Problem Codes.
Use the Top 5 Problems Pagelet Personalization page (WM_TOP_PROB_PRS) to define default display information for the Top 5 Problem Codes pagelet.
Click the Customize Top 5 Problem Codes icon on the Top 5 Problem Codes pagelet.
Use the fields to filter which group of problem codes to analyze and which assets the pagelet will examine when counting the frequency of problem occurrences. You can use the default business unit that is set up in User Preferences for this user or select a different PeopleSoft Maintenance Management business unit. You can select a service group, shop, problem group, asset type and asset subtype.