Viewing Top Five Problem Codes

This topic discusses how to view the top five problem codes and personalize the Top 5 Problem Codes pagelet.

Page Name

Definition Name

Usage

Top 5 Problem Codes Pagelet

EP_WM_TOP_PROBLEMS

View the most reported problem codes.

Top 5 Problems Pagelet Personalization Page

WM_TOP_PROB_PRS

Define default display information for the Top 5 Problem Codes pagelet.

The Top 5 Problem Codes pagelet graphically represents the most reported problem codes based on the user personalization options specified. The bars represent a count of work order tasks.

Note: This pagelet requires problem, cause, and resolution codes to be set up and updated appropriately throughout the life cycle of the work order.

Use the Top 5 Problem Codes pagelet (EP_WM_TOP_PROBLEMS) to view the most reported problem codes.

Image: Top 5 Problem Codes pagelet

This example illustrates the fields and controls on the Top 5 Problem Codes pagelet.

Top 5 Problem Codes page

Use the Top 5 Problems Pagelet Personalization page (WM_TOP_PROB_PRS) to define default display information for the Top 5 Problem Codes pagelet.

Image: Top 5 Problems Pagelet Personalization page

This example illustrates the fields and controls on the Top 5 Problems Pagelet Personalization page. You can find definitions for the fields and controls later on this page.

Top 5 Problems Pagelet Personalization page

Use the fields to filter which group of problem codes to analyze and which assets the pagelet will examine when counting the frequency of problem occurrences. You can use the default business unit that is set up in User Preferences for this user or select a different PeopleSoft Maintenance Management business unit. You can select a service group, shop, problem group, asset type and asset subtype.