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Configure Loop Sensing for PSTN Calls
To prevent call looping, use the
next-hop-policy-condition
parameter to construct a policy for the default route that prevents the
Oracle Enterprise Communications
Broker (OECB) from sending a
call back to the previous hop when the agent does not respond.
Access the Policy
configuration object.
Configuration,
Policy.
On the Policy
entries page, click
Add, and do the
following:
Name
Enter a name for this policy.
Description
(Optional) Enter a description of the policy.
Conditions
Click
Add, select
next-hop-compare-condition,
and do the following:
Enter a name for
this condition.
Select the next
hop compare mode that you want from the drop-down list.