Specifying Whitelist

You can add and remove whitelist entries. Both IP addresses and phone numbers are possible. After adding or removing white-list entries, click Save. The new rules will go into effect immediately.

Phone numbers or IP addresses matching a whitelist entry are not used for point calculation. This filtering is done before any processing by any rule.

Calls which match a whitelist entry can still raise incidents. For example, if you block a certain caller IP address a call can still trigger an incident if the callee phone number is on the blacklist.

Both the phone number and the IP address of the caller and of the callee are tested against the list. The comparison is against the complete value, so there are no regular expressions or substring comparisons. If there are alphanumeric letters in the number, these will be treated as case sensitive.

Some rules only check against the caller's IP address or phone number. Filtering based on values you would expect in the callee won't significantly effect these rules.