System Diagnostics

The System Diagnostics menu allows the creation of a report with information on the installation. This report may be requested by the support team in case of issues.

Creating a Report

A report can be created by clicking Create. This may take several minutes to complete. Afterwards, the report can be downloaded as a file by clicking Download. This file can then be sent to the support team, for example by email.

If a report exists, its creation date will be shown. It can be downloaded as often as necessary, but there can be only one report at a time; creating a new report will overwrite any existing one.

Reports are deleted around midnight UTC.

Report Contents

The contents of a report include:

• Information on the available hardware of the machine that the monitoring solution is running on
• Log files
• Configuration of the monitoring solution
• Statistics about the performance and status of components of the system and of the monitoring solution
• If the check box Include mysql dump... is checked, the report includes a dump of most of the database tables. Note that the respective tables might be huge.
• If the check box Include mysql dump... is not checked, the report will include only minimal information about the database tables.

Note:

Sensitive information is removed before report creation, including, but not limited to, passwords, keys, and certificates.