Overview

For Enterprise Operations Monitor (EOM) to monitor Skype for Business encrypted SIP messages, the user must install a Windows service (Agent) on the Skype for Business server. The Skype for Business Agent registers itself on the server and acts as a back-to-back user agent for the Skype for Business calls, obtaining access to the SIP message bodies. It then forwards the SIP messages to the EOM Mediation Engine, which analyzes them and displays them in the calls list alongside regular VoIP calls.

The Skype for Business Agent is distributed as a regular Windows .msi package which offers a wizard based installation.