Installing Skype for Business Agent

To install Skype for Business Agent:

1. Download the Skype for Business installation file to a temporary directory (temp_dir).
2. Go to the temp_dir directory.
3. Unpack the Skype for Business to Skype Agent for Business (SFB) server.
4. Run the Skype for Business Agent file.
   The Oracle EOM Skype for Business Agent Setup wizard appears.
5. Click Next. The End-User License Agreement screen appears.
6. Accept the license agreement and click Next.
   The ME Connection Settings screen appears.
7. In the ME Host Address field, enter host address.
8. It is recommended not to deselect Use TLS. When selected, the connection to Mediation Engine is encrypted.

   Note:

   If encryption is selected, you must generate a TLS certificate for the Skype for Business Agent which includes a Certificate. Upload the TLS certificate to the Enterprise Operations Monitor machine, and install it on the Skype Server in the local computer Trusted Certification Authorities store, and install the generated certificate including the private key permissions in the Personal Certificate store.

   Note:

   Important:

   • Grant the read permissions for the private key to the OracleSkypeProbeUser account.
   • If encryption is not selected, the user must also select the Allow insecure connection checkbox in the Trusted certificates section in the Enterprise Operations Monitor setup.

   The Ready to Install Oracle EOM Skype Agent screen appears.
9. Click Install.
   The installation sets up a service on the windows server and creates an user account,OracleSkypeProbeUser for the service.
10. Click Finish.

The Skype for Business Agent installation is now complete and the calls made from Skype will appears as a Skype call in the call details window.