Operating System Security
By default, shell access is disabled. To authorize Oracle Support access to your Session Monitor servers, you must provide direct shell access using Secure Shell (SSH). Shared desktop access is not direct shell access.
Oracle Support provides you the SSH credentials for authentication and authorization. You configure the credentials on the Remote Access page in Platform Setup Application (PSA). You can modify the credentials or disable shell access at anytime in PSA.
Oracle Support connects to your Session Monitor server using a VPN connection. Ensure that a VPN connection is created and tested, in the event that Oracle Support needs to use the VPN connection for an urgent case.