Oracle® Retail AI Foundation Cloud Services Administration Guide Release 22.2.301.0 F59888-01 |
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Oracle Digital Assistance (ODA) is a NLP and Machine Learning-based cloud service that enables application-specific interactions. It is a virtual user that assists end users with complex engagements using transactional data to review key business insights and exceptions. It also provides out-of-the-box knowledge sharing by responding to typical Q&A-style questions for customer service and support. ODA features are supported using voice along with conversational interface to distill end user intents, invoke actions, and provide reasonable responses. This enhances consulting services with minimal training and support.
Digital assistance is not a replacement for a web application but a channel that allows the user to complete context-driven tasks using a combination of text messages, voice and, simple UI.
This chapter lists the tasks that a Cloud Administrator must complete to enable digital assistance.
As part of cloud administration and deployment, there are two key task that must be performed in a cloud environment:
Oracle Autonomous Mobile Cloud Enterprise
Oracle AI Foundation Cloud Services
The following tasks must be performed in the Oracle Autonomous Mobile Cloud Enterprise:
Accessing/Provisioning Bot Service
Here is the URL to use for Oracle Autonomous Mobile Cloud Enterprise.
https://docs.oracle.com/en/cloud/paas/mobile-autonomous-cloud/service-administration/getting-started.html#GUID-B958C87C-027F-4BF5-A523-C6B64DB64718
Set up SSL certificates for AI Foundation Cloud Services
https://docs.oracle.com/en/cloud/paas/mobile-autonomous-cloud/manage/credentials-csf-keys-and-certificates.html#GUID-C6467B5F-E07D-4947-8A8A-D511457861E2
The following tasks must be performed in the Oracle AI Foundation Cloud Services.
Set up SSL certificates for Bot Service in AI Foundation Cloud Services. The Cloud Team must know how to do this.
Create users and set up roles.
CHATBOT_SERVICE_JOB | Chatbot Service Role will be configured with Webservices for getting data from application database for transactional bots |
CHATBOT_VIEW_ROLE | Role to enable Transactional bot in application UI in the contextual area |
QNA_VIEW_ROLE | Role to enable QnA bot in application UI in the contextual area |
Test if you are able to access Bot using following url:
http://<hostname or ip>:8080/botsui/bot