1. Preface
1.1 Introduction
This manual is designed to explain the Interactions (IT) module of
Oracle FLEXCUBE. It provides an overview to the module, and provides
information on using the Interaction module of Oracle FLEXCUBE.
You can further obtain information specific to a particular field
by placing the cursor on the relevant field and striking <F1> on
the keyboard.
1.2 Audience
This manual is intended for the following User/User Roles:
Role
|
Function
|
Back office managers/officers
|
Authorization functions
|
Product Managers
|
Product definition and
authorization
|
End of day operators
|
Processing during end of
day/ beginning of day
|
Financial Controller/Product
Managers
|
Generation of reports
|
1.3 Documentation Accessibility
For
information about Oracle's commitment to accessibility, visit the Oracle
Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.
1.4 Organization
This manual is organized into the following chapters:
Chapter
|
Description
|
Chapter 1
|
About this Manual gives
information on the intended audience. It also lists the various chapters
covered in this User Manual
|
Chapter 2
|
Interactions in Oracle
FLEXCUBE help the customers track the information related to their
accounts. They also help the bank users identify the tasks that require
their attention.
|
Chapter 3
|
Alerts give critical information
on their accounts or transactions to help them take appropriate actions.
The bank staff may also require certain information on the customer accounts
and transactions.
|
Chapter 4
|
Spend Analysis tracks the Debit transactions
of a customer. By tracking the debit transaction of an account the customer
can manage all the debit transactions in a more effective way.
|
Chapter 5
|
Interactions help capturing
the interactions with the customers. This helps you to track and address
the request of the customers.
|
Chapter 6
|
Reminders describes the
methods to create, view and track reminders about important activities
that require attention for the bank staff and the customers.
|
Chapter 7
|
Instructions convey important
information to the end user by displaying it on the dashboard, emailing
or sending an SMS.
|
Chapter 8
|
Function ID Glossary has
alphabetical listing of Function/Screen ID's used in the module with
page references for quick navigation.
|
1.5 Related Documents
1.6 Glossary of Icons
This User Manual may refer to all or some of the following icons:
Icons
|
Function
|
|
Exit
|
|
Add row
|
|
Delete row
|
|
Option List
|