Oracle Pulse Release 18.4 comes with a redesigned UI through which you can truly take the 'Pulse' of your business, understanding the health of all your Oracle services. Sign in with your My Oracle Support (MOS) username and password to see service information for your organization. If your username is associated with more than one organization in MOS, select the organization you want to view from the list. Select the Use Sample Data check box to populate the app with demo service information. Review notifications of planned and unplanned outages before continuing to the Pulse Dashboard. To see the Incidents and Changes dashboards at Customer and Service levels, you must have the applicable Service Request (SR) and Request for Change (RFC) privileges for your organization in MOS. You will also need to work with your Service Delivery Manager (SDM) to set up Business Transaction Monitoring (BTM) and Business Insight. Use Oracle Pulse on standard Web browsers on your desktop or mobile device.
Oracle Pulse Release 18.4 introduces the following new features:
Calendar Service Plan – Manage Holistically and Plan Ahead: Create and manage your Service Plan events directly in Oracle Pulse, and get instant visibility into your past, current or future service plan activities. Understand your planned business events in correlation with pending or completed change events (RFCs). Moreover, Authorized Approvers of your organization can take advantage of the new Create Event (+) feature.
Availability – Drive Continuous Improvement: Continuously improve system performance by accessing recommended Corrective Actions to prevent availability or service interruptions. Jump to the details provided by the experts that will help you in implementing recommended actions.
More Services to Make Your Life Easier: Get insight into the structured product catalog and the services available for users of Cloud Automation Platform (CAP), Oracle Advanced Support Portal (OASP) and Advanced Customer Support (ACS).
The minimum requirements to use Oracle Pulse are:
A valid My Oracle Support account.
At least one Managed Cloud support identifier (SI) associated with this My Oracle Support account.
Additionally, you must have the following My Oracle Support privileges to perform specific tasks:
| Task | Required Privilege(s) |
|---|---|
| See incidents at Customer or Service Level | Your My Oracle Support account has the ViewSR privilege for your organization. |
| See changes at Customer or Service Level | Your My Oracle Support account has the ViewRFC privilege for your organization. |
| See transactions at Customer or Service Level | BTM has been enabled for your organization. |
| See Business Insight reports at Customer Level | Business Insight has been enabled for your organization. |
Oracle Pulse supports the following browsers:
Microsoft® Edge
Microsoft® Internet Explorer®
Mozilla® Firefox®
Google Chrome™
Safari® (Desktop or Mobile)
Support for browsers follows the N-1 support policy. Therefore, Oracle Pulse supports the most recent version of a browser and the previous release.
Oracle Pulse for iPad now requires Apple iOS 7 or higher, enabling a richer and more intuitive interface aligned with Apple standards.
If you are using a first generation iPad®, you can access Oracle Pulse using a supported Web browser.
You can access Oracle Pulse on your iPad or on your desktop or mobile device using any Web browser. See Supported Web Browser Versions and Supported Apple iOS Versions for more information about supported releases.
To access Oracle Pulse on your iPad:
Search for Oracle Pulse in the Apple iStore, then tap Install.
Tap the Oracle Pulse icon to start the app.
When the sign-on page appears, enter your single sign-on (SSO) user name and password.
If you would like to use Oracle Pulse with demo data, select the Use Sample Data check box.
Tap Sign In.
If your user name is associated with more than one customer organization, select the organization you would like to review from the list presented.
This populates Oracle Pulse with service information for all your organization's services or with sample data if you selected the Use Sample Data check box.
To access Oracle Pulse on your mobile device or desktop:
Open the following Web page in any Web browser:
https://cloudservices.oracle.com/pulse
Click Sign In.
If you would like to populate Oracle Pulse with sample data, select the Use Sample Data check box.
When the sign-on page appears, enter your SSO user name and password.
Note:
If this is your first time to sign in to Oracle Pulse, the End User License Agreement for Oracle Pulse is displayed before the single sign-on page.Read the agreement, then select Accept if you accept the terms and conditions for using the application.
If your user name is associated with more than one customer organization, select the organization you would like to review from the list presented.
This populates Oracle Pulse with service information for all your organization's services, or with sample data if you selected the Use Sample Data check box.