PATTERN / PIN AUTHENTICATION

Pattern based authentication

Pattern based authentication allows user to login to Zig bank mobile application by drawing a pattern on screen instead of entering his user id and password. User can define a pattern for authentication and the same needs to be drawn every time for login and authentication.

Note: Pattern based Authentication is available for ZigBank application for Android and iOS.

Features Supported In Application

• Set Pattern
• Manage Pattern
• Pattern Visibility
• Login using pattern

Pre-Requisites

The user must download ZigBank application and should have a valid account with bank with online banking enabled.

Set Pattern

User can define a pattern for login using his ZigBank login credentials from Zig Bank mobile application.

To set pattern for login:

1. Launch the Zigbank application page. The Zigbank login page appears.

2. In the Username field, enter the user ID.
3. In the Password field, enter the password.
4. Select the Enable Alternate Login option.
5. Click Login. The Select Login Method screen appears.

6. Select Pattern as the login method. The Set Pattern screen appears.

7. Setup desired pattern. Draw a pattern connecting minimum of 4 dots.
8. Click Confirm. The Confirm Pattern screen appears.
   OR
   Click Undo to reset the pattern and redraw it.
   OR
   Click Cancel to cancel the transaction.
   

9. Redraw the same pattern to confirm the pattern.
10. Click Confirm. The pattern gets set and user is redirected to Dashboard.
    OR
    Click Cancel to cancel the transaction.
    

11. Note: Once the pattern is set, system will prompt user to draw the pattern at the time of login.

Manage pattern

Using this option user can change or reset the login pattern defined.

In case the user wants to change the alternate login from Pattern to any other method (for example from PINPersonal identification number (PIN) is a secret number given to an account holder to be used when they put their credit card or cash card into an automatic teller machine (ATM). If the number they use is correct they will be allowed to access their account. to Pattern) or if it has got locked due to maximum number of incorrect attempts being reached, user can reset it using this option.

To reset the pattern for login transaction:

1. Login to Zigbank Application.
2. In the hamburger menu, click My Preferences -> Security and Login, and then Manage Pattern. The Verify User screen appears.
3. In Enter Password field, enter the password.
4. Click Proceed. The Set Pattern screen appears.
5. Now setup desired pattern. Draw a pattern connecting minimum of 4 dots. The Confirm Pattern screen appears.
6. Redraw the same pattern for confirmation.
7. Click Confirm. The Confirm Pattern screen appears.
   OR
   Click Cancel to cancel the transaction.
   
8. The success message for new pattern being set will get displayed.
   Click Go to Dashboard, to navigate to the dashboard.
   OR
   Click More Security Options to go to other security options.

Pattern Visibility

Using this option user can define if the pattern has to be kept visible or invisible at the time of drawing the same for logging into the application.

To pattern visible:

1. Launch the Zigbank App page. The Zigbank login page appears.
2. Enter login credentials and log into Zigbank application.
3. In the hamburger menu, click My Preferences -> Security and Login and then click Manage Pattern Visibility option.

4. Click Pattern Visibility to make pattern visible. Next time the user draws pattern at the time of login, he will able to see it on the screen.

Note: By default, the Pattern Visibility option is disabled. If the user keeps the pattern visibility as disabled, user will not be able to see the pattern that he is drawing at the time of login and this will prevent any unauthorized access to the application.

PIN based Authentication

This option allows user to login to ZigBank Application using a PIN instead of user id and password. User can define a 4 or 6 digit numeric PIN for login. User also has the option of resetting his PIN and changing his alternate login method from PIN to any other method.

Features Supported In Application:

• Set PIN
• Manage PIN
• Login using PIN

Set PIN

User can define a PIN for login on Zigbank mobile application by entering the user ID and password.

To set PIN for login transaction:

1. Launch the Zigbank application page. The Zigbank login page appears.

2. In the Username field, enter the user ID.
3. In the Password field, enter the password.
4. Select Enable Alternate Login option.
5. Click Login. The Select Login Method screen appears.

6. Select PIN  based authentication. The Set PIN screen will get displayed.

7. Click PIN Option to choose the pin length.

8. Select the desired PIN option.

9. In the Set PIN field, enter PIN that needs to be set for login. The Confirm PIN screen appears.

10. In the Confirm PIN field, re-enter the pin for confirmation .

11. PIN will get set and user will be redirected to dashboard.

Note: Once the PIN is set system will prompt user to enter the PIN at the time of login.

Manage PIN

Using this option user can change or reset the login PIN defined.

In case the user wants to change the alternate login from PIN to any other method (for example from Pattern to PIN) or if it has got locked due to maximum number of incorrect PIN entries, user can reset it using this option.

To reset the PIN for login transaction:

1. Login to Zigbank Application.
2. Click on hamburger menu.
3. In the hamburger menu, click My Preferences -> Security and Login, and then Manage PIN. The Verify User screen appears.
4. In Enter Password field, enter the password.
5. Click Proceed. The Set PIN screen appears.
6. In the Set PIN field, enter PIN to be set for login. The Confirm PIN screen appears.
7. In the Confirm PIN field, re-enter the pin for confirmation.
8. The success message of request submission appears.
   Click Go to Dashboard, to navigate to the dashboard.
   OR
   Click More Security Options to go to other security options.

Face ID Based Authentication

This option allows user to login to ZigBank Application using Face ID instead of User ID and password. User also has option of changing his alternate login from Face ID to any other method

Features Supported In Application:

• Set Face Recognition

Set Face Recognition

User can define Face ID for login on Zigbank mobile application by entering the user ID and password

To set face recognition for login transaction:

• Launch the Zigbank application page. The Zigbank login page appears.

• In the Username field, enter the user ID.
• In the Password field, enter the password.
• Select Enable Alternate Login option.
• Click Login. The Select Login Method screen appears.

• Select Face ID based authentication.
  The message is displayed prompting the user to use the Face ID.
• Click Ok. The Set Face ID confirmation screen is displayed.

• Once the face ID recognition is successfully set as an alternate login, the user will get an option to login with Face ID on the login page.

Touch ID Based Authentication

This option allows user to login to ZigBank Application using Touch ID recognition. User also has option of changing his alternate login from Touch ID to any other method.

Features Supported In Application:

• Set Touch ID

Touch ID Recognition

User can define a fingerprint (touch ID) for login on Zigbank mobile application by entering the user ID and password.

To set Touch ID for login transaction:

• Launch the Zigbank application page. The Zigbank login page appears.

• In the Username field, enter the user ID.
• In the Password field, enter the password.
• Select Enable Alternate Login option.
• Click Login. The Select Login Method screen appears.

• Select Touch ID based authentication. The message is displayed prompting the user to use the Touch ID.
  Once the fingerprint is authenticated, a message fingerprint recognition is displayed.
• Click Ok. The Set Touch ID confirmation screen is displayed.

• Once the touch ID as an alternate login is successfully set, the user will have an option of Login with Fingerprint on the login page.

Using Alternate Login Method

1. Launch the Zigbank application page.
2. The system prompts user to enter a PIN or draw Pattern or Login with Touch ID/Fingerprint or Face ID based on the alternate login method selected by the user.

3. If PIN is set as authentication;
1. Enter PIN defined for login.
4. If Pattern is set as authentication;
1. Draw Pattern defined for login.
5. If Face ID is set as authentication; click login with Face ID.
6. If Touch ID is set as authentication; click login with Fingerprint.
7. On successful authentication, user gets logged in to the Zigbank application.
8. If user clicks , user is redirected to the login page.

FAQs

What are the alternate login methods used in Mobile

PIN, Pattern, Touch ID and Face ID can be used as alternate login method for logging into Zigbank Mobile Application.

How to modify the PIN or Pattern?

Click on hamburger menu in Zigbank mobile application, then click My Preferences, click Security and Login and Manage PIN/Pattern.

If user re-installs the mobile application on a new phone, is it required to register the alternate login again

Yes, user has to register the alternate login again on the new device.

Can user have two alternate login methods for authentication?

No, user can only set one type i.e. PIN / Pattern / Touch ID/ Face ID.

What if the user has forgotten the defined PIN or Pattern?

To reset the PIN/Pattern, click on hamburger menu in Zigbank mobile application, then click My Preferences, click Security and Login and Manage PIN/Pattern.