PUSH NOTIFICATIONS
Push notification is a way of propagating message to the user device(s) registered with the bank.
Through push notifications, user can be notified of any event/transactions that has occurred in the user account.
User will need to enable push notification setting on the device for Zigbank application for the bank to send push notifications. If the user does not wish to receive notifications through push messages then he can disable notifications through device settings.
User also has an option to subscribe for alerts with an additional option of ‘push notification’ as the delivery mode for specific transactions in the application. If the user does not wish to receive notifications through push message for specific event(s), then user can disable push notification against that event.
If the user has opted for push notifications, then the system will push a message on the user’s device and it will appear on the device as a banner/ pop-up message.
Pre-Requisites
- User has installed Zigbank mobile application on the device and opted for push notifications.
- For the set of subscribed alerts for which user does not wish to receive the notification through push message, user will need to disable push notification against those events so that bank does not push notifications to user’s device on occurrence of those events.
- Alert template has been maintained for delivery mode ‘Push Notification’
Push notifications on the device
On the mobile device, a notification as a banner or pop-up message appears which is sent by application on occurrence of the event in the system.
- Launch Zigbank mobile application.
- On launching the application for the first time, system asks for permission from the user whether to enable push notifications for Zigbank.
- Click Allow if the user wishes the bank to push notification on mobile device.
OR
Click Don't Allow if the user does not want the bank to push notification on mobile device.
Can the same mobile device be enrolled for multiple users for push notifications?
Will an application upgrade/update require re-registration for push notification?
Is the delivery of push notification to the end user from the respective OS servers audited in OBDX?