AUTO LOANS APPLICATION
TRANSACTION HOST INTEGRATION MATRIX
Legends
NH |
No Host Interface Required. |
a |
Pre integrated Host interface available. |
Ñ |
Pre integrated Host interface not available. |
SR No |
Transaction / Function Name |
Oracle FLEXCUBE Core Banking 11.7.0.0.0 |
Oracle FLEXCUBE Universal Banking 12.4.0.0.0 |
Oracle Banking Platform 2.5.0.2 |
---|---|---|---|---|
1 |
Auto Loans Application |
Ñ |
Ñ |
a |
Introduction
An auto or vehicle loan is a secured personal loan taken to purchase a new or used vehicle. In an auto loan, the vehicle being purchased is considered as the collateral on the loan.
Auto Loans Application Workflow
Following are the steps involved as part of application submission:
- Orientation: Select your login preference i.e., if you are a first time applicant you can continue as a guest or login through any of the social media profiles available. You can login using Facebook / LinkedIn credentials and fetch basic information i.e. First Name, Last Name and Email ID. If you are an existing customer you can login with your credentials in order to have the application pre-populated with your information
The following sections will be displayed in the order as defined by the bank administrator in the workflow configuration screen:
- Primary Information: In this section, you can specify basic personal information comprising of name, date of birth, country of citizenship as well as identify your current military status that is, whether you are an active duty service member or dependent.
- Contact Information: Details of your residence as well as phone numbers and email address are to be identified in this section. This section comprises of the following sub sections – Email Address, Phone Numbers, and Residential Address. Depending on your accommodation type, you may be required to identify the amount you spend on rent or mortgage repayment on a monthly basis. You can also identify your mailing address if it is different from that of your residential address, in this section.
- Proof of Identity: In this section, you are required to specify your Social Security Number (SSN) as well as proof of identity. The example of identification proof could be passport, Driving License etc.
- Employment Information: If you are currently employed, provide the name of the company at which you are employed along with the employment duration in terms of years and months.
- Income: This section of the application form captures the applicant’s income details. The applicant is required to capture the source of income and annual income. The example of source of income could be pension, social security, rental, interest, income from investments and others.
- Loan Requirements: In this section you are required to specify the estimated value of the vehicle, whether you wish to make any down payment and other details such as the loan tenure in terms of years and months.
- Vehicle Information: In this section you are required to provide vehicle information such as, whether the vehicle is used or new, the make and model of the vehicle. If the vehicle being purchased is a used vehicle, you can opt to look-up the vehicle information on the basis of the vehicle identification number.
- Review and Submit: This section comprises of two sub sections. The first displays the summary of the loan application. You can verify details submitted as part of the application and can modify any if required. The second sub section displays the disclosures and notices applicable on the loan application. You can view details of these disclosures and notices and if required, give consent to them before submitting the application to the bank.
- Confirm Page: Once you submit the application, a confirmation page will be displayed containing the current status of the application as well as the application reference number. This page will also contain details of any additional steps that might be required to be taken by either you or the bank. The options to either navigate to the application tracker or the product showcase are provided on this page.
How to reach here:
Dashboard > Auto Loan
To apply for an loan:
- Select Auto Loans on the product showcase screen. The state of residence screen is displayed.
State of Residence

Field Name |
Description |
---|---|
Please select your state of residence |
|
Select State |
You are required to select the state in which you reside. |
- From the drop-down list, select the state of residence, and click Select. The Find and Finance Your Car screen is displayed.
- Click the option by which you wish to apply for the loan.
- If you have already decided on the car make and model, click the option Apply to be navigated to the application form.
- If you wish to search cars on the dealer page, click the Search Cars and Apply button. You will be navigated to the dealer page from where you can browse through various makes and models of cars before selecting a specific make and model for which to.
Note: The dealer page is just a reference page and the relevant integrations with the dealer portal will be required as part of implementation activity.
- Select the car brand / make of your choice to be navigated to a page with car models of the selected brand.
Dealer Page - Car Models
- Select the car model of your choice and you will then be navigated to the page with details of the vehicle i.e. estimated value, down payment required etc.

Field Name |
Description |
---|---|
Estimated Value |
Displays the estimated value of the car based on the make and model selected. |
Down payment (approx.) |
Specify the amount you are able and willing to pay upfront towards the purchase of the car. By default the system displays an approximate amount. |
Loan Amount (approx.) |
Displays the approximate loan amount based on the difference between the estimated value of the car and the amount you have specified as down payment. |
Loan Term |
Specify the loan term in years and months. |
- Click Apply Now. The Orientation screen is displayed containing details informing the applicant about the eligibility criteria to be met as well as the information required to complete an application form.
OR
Click Cancel if you do not wish to proceed with the loan application.
Orientation Page
- Click Continue as guest, if you are a new / unregistered user.
OR
Click any social media (LinkedIn / Facebook) icon to login through the specific social media profile.
OR
Click Login if you are a registered user.
OR
Click Cancel to abort the loan application process. - The section defined as the first in the workflow configuration screen will be displayed.
Primary Information
In this section, you will be required to enter information such as first name, last name, date of birth, citizenship, and current military status.

Field Name |
Description |
---|---|
First Name |
Enter your first name. |
Middle Name |
Enter your middle name. This field is optional. |
Last Name |
Enter your last name. |
Suffix |
Select your suffix that is applicable to you. This field is optional. |
Date of Birth |
Specify your date of birth in MM/DD The system validates your date of birth against your state of residence so as to identify whether you have attained age of majority as per your state specifications. |
Citizenship |
Select the country in which you hold citizenship. |
Citizenship Status |
Specify your citizenship status. This will appear only if country of citizenship is other than United States. |
Country of Residence |
Specify your country of residence. This field will appear only if Country of Citizenship is other than 'United States'. |
Active Duty Armed Forces Member / Dependent |
Specify your current military status i.e. if you are an active duty armed forces member or dependent on of an active duty armed forces member or not. |
SCRA Effective Date |
SCRA stands for Service Member’s Civil Relief Act. Enter the date on which you or the active duty service member that you are a dependent of is called to active duty. You will be required to specify this information if you have identified yourself as an active duty service member or a dependent of one. |
SCRA Reference Number |
Enter the SCRA reference number in this field. You will be required to specify this information if you have identified yourself as an active duty service member or a dependent of one. |
- Click Continue . The next section is displayed.
Contact Information
In the contact information section enter contact details including your email address, phone numbers, and current residential address. Depending on your accommodation type, you might be required to enter information pertaining to the monthly amount spent towards rent or mortgage repayment.
You may be required to enter your mailing address in case your mailing address is different from that of your residential address.
You will be required to enter details of your previous residence if you have stayed at your current residence for less than the amount of time required.

Field Name |
Description |
---|---|
|
|
|
Enter your Email ID. |
Confirm Email |
Re-enter your email address in order to confirm the same. |
Primary Phone Number |
Enter a phone number that is to be considered as primary for contact purposes. |
Phone Type |
Select the phone number type that you want to define as primary contact number. The options are:
|
Primary Phone Number |
Enter a phone number that is to be considered as primary for contact purposes. |
Alternate Phone Number |
You can select Yes if you want to add an alternate phone number. It is not mandatory to add an alternate phone number. |
Phone Type |
The type of phone number defined as alternate. This field appears if you select Yes in the Add an alternate phone number field. |
Phone Number |
Phone number corresponding to the selected alternate phone type. This field is displayed if you select Yes in the Add an alternate phone number field. |
Residential Address |
|
Street Address |
Enter your street address. |
Apartment / Suite No. |
Enter your apartment or suite number. |
City |
Enter the name of the city in which you reside. |
State |
The state in which you reside. The state that you selected upfront will be displayed in this field. You will not be able to change the state here. |
Zip Code |
Enter the zip code of your residence. You can enter the zip code in format zip+4 in addition to regular format. |
Staying Since |
Select the month and year since which you have been residing at the current address. If you select a duration that is less than the minimum amount of time required for you to have resided in the current residence, the system will display fields in which you can specify you previous residence address. |
Accommodation Type |
Select the type of accommodation. The values are:
|
Monthly Rent |
The amount you spend towards monthly rent in US dollars. You will be required to enter this amount only if you have selected the option Rented as Accommodation Type. |
Do you pay mortgage? |
Specify whether you pay mortgage on your owned home. You will have to answer this question only if you have selected the option Owned as Accommodation Type. |
Monthly Mortgage |
The amount in US dollars that you spend towards monthly mortgage repayment. You will be required to enter this amount only if you have stated that you do pay mortgage in the field Do you pay mortgage?. |
Is your mailing address the same as your primary residence above? |
Identify whether your mailing address is the same as your current residence. If you state that your mailing address is not the same as your primary residence, you will be required to enter your mailing address. |
The following fields appear if you select the option No against the Is your mailing address the same as your primary residence above? field |
|
Street Address |
Enter the street address of your mailing address. |
Apartment / Suite No. |
Enter the apartment or suite number of your mailing address. |
City |
Enter the name of the city of your mailing address. |
State |
Identify the state of your mailing address. |
Zip Code |
Enter the zip code of your mailing address. You can enter the zip code in format zip+4 in addition to regular format. |
Previous Residential Address The following fields appear only if you have identified the number of years and months in the Staying Since field that falls short of the minimum amount of time required for you to have resided in the current residence. |
|
Street Address |
Enter street address of your previous residence. |
Apartment / Suite No. |
Enter the apartment or suite number of your previous residence. |
City |
Enter the name of the city in which you resided previously. |
State |
The state in which you resided previously. The state that you selected upfront will be displayed here by default and can be changed. |
Zip Code |
The zip code of your previous residence. You can enter the zip code in format zip+4 in addition to regular format. |
- Click Continue. The next section is displayed.
Proof of Identity
In the proof of identity section enter your Social Security Number as well as identification details. Identification details will include type of identification, Identification number and other supporting information such as state of issue and expiration date.

Field Name |
Description |
---|---|
Social Security Number |
Enter your Social Security Number. Your Social Security Number is a 9 digit number issued by the U.S. government to U.S. citizens, permanent residents and temporary residents for taxation and other purposes. |
Type of Identification |
Select the identification that you want to provide as proof of identity. The identification type could be:
|
State of Issue |
Enter the name of the state in which your identification document has been issued. This field appears if you select Driving License in Type of Identification list. |
Driver's License Number / Passport Number / ID Number |
Enter your Identification number corresponding to the identification type. This field will be labeled 'Driver's License Number' if you select Driving License as Type of Identification and Passport Number if you select Passport as an identification type. |
Expiration Date |
Enter the date on which your identification document will expire. This date can be found printed on your identification document. For certain documents like driving license, expiration date is not applicable. |
Issue Date |
Enter the date on which the specific ID was issued. This field is enabled if you select Passport from the Type of Identification list. |
- Click Continue to save the identification information. The next section is displayed.
Employment Information
In this section enter details of your employment over a defined period starting with your current primary employment. Enter basic details of your employment such as employment type, subsequent status of employment, and if you are employed or self employed, the company / employer name. If the amount of time at which you have been employed in your current employment is less than the required amount, the system will display fields in which you can enter details of previous employment.

Field Name |
Description |
---|---|
Primary Employment |
|
Employment Type |
The type of your current primary employment. The types are:
|
Employment Status |
Select the status of your employment. The options in this field will depend on your selection as employment type. If you have selected the option Employed or Self Employed the options will be:
|
Company Name or Employer |
Specify the name of the company at which you are employed. This field appears if you select Employed or Self Employed from the Employment Type list. |
Time Employed |
Select the time period i.e. the month and year since when you have been employed with the specified company or employer. This field appears if you select Employed or Self Employed from the Employment Type list |
Start Date |
The date on which you started current employment. |
Previous Employment Following fields appear if the employment duration is less than the specified number of years |
|
Employment Type |
Select the employment type. The types are:
|
Employment Status |
Select the status of your employment. The options in this field will depend on your selection as employment type. If you have selected the option Employed or Self Employed the options will be:
|
Company Name or Employer |
Name of the company at which you were employed. This field appears if you select Employed or Self Employed from the Employment Type list. |
Time Employed |
Select the time period i.e the month and year since when you had been employed with the specified company or employer. |
- Click Continue . The next section is displayed.
Income
In this section enter details of all income that you want to be considered. Hence, any income earned as alimony or child support need not be identified here if you do not wish for it to be considered. You can add multiple records of income up to a defined limit. Click the icon to add additional income records and the
icon against a specific record to delete it.

Field Name |
Description |
---|---|
Income Source |
Identify the source of your primary income i.e. the means through which you earn regular income. The examples of income source could be:
|
Annual Income |
The gross amount of annual income earned from the particular source. |
- Click Save to update the income details.
-
Click
to add another income record.
OR
Click Continue the next section appears.

Field Name |
Description |
---|---|
Estimated Value |
Specify the estimated value of the vehicle. If you have applied from the dealer page by selecting the make and model, then the estimated value of the vehicle as displayed on the dealer page will be defaulted and available for edit |
Down payment towards Vehicle Purchase |
Specify whether you are going to make any down payment towards vehicle purchase. |
Down payment Amount |
Specify the amount that you wish to pay down payment towards purchase of the car. This field appears only if you have selected the option Yes against the field Down payment towards Vehicle Purchase. If you have applied from the dealer page by selecting the make and model, then the down payment value if specified on the dealer page will be defaulted and available for edit. |
Loan Amount |
The loan amount (in US dollars) that you would need to borrow. This amount will be displayed based on the difference between the estimated value of the vehicle and the down payment amount. |
Tenure |
The tenure of the loan in terms of years and months. |
- Enter the relevant loan requirement details such as estimated value, down payment amount, if you are making down payment, and loan tenure.
- Click , The next section is displayed.
Vehicle Information
In the vehicle information section, enter vehicle details such as whether the vehicle is new or used, vehicle identification number, registration state, year of manufacturing, make, model, and mileage of the vehicle in case of used vehicle.

Field Name |
Description |
---|---|
New or Used |
Specify whether you are planning to purchase a new or used vehicle. |
Vehicle Identification Number |
Enter the vehicle identification number. The vehicle identification number (VIN) is a 17 character identifier unique to each vehicle. The Vehicle Identification Number can be found on the lower-left corner of the vehicle dashboard or on the instrument panel. This field is optional if the vehicle being purchased is a new vehicle. |
Registration State |
Select the state in which the vehicle will be registered. |
Year |
Specify the year in which the vehicle was manufactured. If the vehicle being purchased is a used vehicle, there will be an additional validation to ensure that the vehicle is not older than a certain age as defined by the bank. This age in years is displayed against the field name. |
Make |
Specify the vehicle manufacturer company name. |
Model |
Specify the vehicle model name. The values in this field will be displayed based on the make selected. If you select Others, then there will be a field enabled to capture the model name. |
Mileage |
Enter the total distance covered by the vehicle in terms of miles. This field appears only if you have selected Used option in the New or Used field. The maximum mileage for which a loan can be provided will be defined by the bank and will be displayed against the field name. |
- Click the Lookup Vehicle option displayed against the Vehicle Identification Number field after you have entered a value to have the system pre-populate the vehicle information.
This option is available only if you have selected option Used in the New or Used field. - Vehicle information (year, make, model, and mileage) is fetched and displayed in each respective field.
- Click Continue to proceed with the loan application process. The Review and Submit screen appears.
Review and Submit
The review and submit page consists of the following two sub sections:
- Application Verification – This section will display all the information you have entered in the application. You can verify that all the information provided by you is correct and make any changes if required.
- Disclosures and Consents – This section displays the various disclosures and notices impacting you and the bank / financial institution. The facility to provide your consent to a disclosure is provided against each disclosure.
The following are the different sections of Application Verification sub section.
Disclosures and Consents

Field Name |
Description |
---|---|
ESIGN Disclosure |
|
I have reviewed and consent to the ESIGN Disclosure |
Select this check box to provide consent to the ESIGN Disclosure. |
Wireless Policy

Field Name |
Description |
---|---|
Wireless Policy |
|
I agree to receive communications via phone and text |
Select this check box to provide consent to receive communications via phone and text messages. |
Privacy Policy

Field Name |
Description |
---|---|
Privacy Policy |
|
I confirm that I have read the above disclosures |
Select this check box to provide consent about the privacy policy. |
Loan Agreement

Field Name |
Description |
---|---|
Loan Agreement |
|
I confirm that I have read the above disclosure and agree to be bound by the terms of the agreement |
Select this check box to provide consent to the loan agreement. |
Equal Credit Opportunity Act / Additional Disclosure

Field Name |
Description |
---|---|
Additional Disclosures |
|
I accept all the statements defined above |
Select this check box to agree with the equal credit opportunity act and additional disclosures. |
- Click
against any section heading to edit the details of that section.
- Once the details are edited click Continue.
- Once you have verified all the information and have provided consent to all the disclosures click . The screen confirming application submission will be displayed which will contain the application reference number, and any additional steps that might need to be undertaken by you or the bank.
Submitted Application Confirmation
The confirmation page is displayed once you have submitted your application. This page displays the current status of your application along with details of any further steps that might be required to be taken. The application reference number, by which you can track the status of your application, is also displayed on this page. Additionally, the options to register (if you are a new customer and have not yet registered with the bank) and to track the application are also provided on this page.
- If you are not a registered channel user and if registration is not mandatory, the option to register for channel access will be available on this page . Click Register.
OR
Click to navigate to the application dashboard screen. - Click
Register User
Registration might be mandatory or optional. In case registration is mandatory and you have not yet registered at the time of submitting the application, you will be required to mandatorily register before the application can be submitted. In this case, when you select the option to submit the application on the Review & Submit page, the registration page will be opened. Once you have registered, you will be able to proceed with application submission.
In case registration is not mandatory and you have not yet registered at the time of submission, the option to register yourself for channel access will be provided on the confirm screen. Clicking on the link will open the Registration page.
Register User

Field Name |
Description |
---|---|
Define Login Credentials |
|
|
Enter the email ID with which you would like to register. |
Confirm Email |
To confirm the email ID re-enter the email ID entered in the Email field. |
Verify |
Click on this link to verify the email ID entered. A unique security code will be sent to the email address defined and a pop up window will be opened in which you can verify the email ID by entering the security code in the specified field. |
Password |
Enter a password to be used for the purpose of registration. You will be required to enter this password when you log-in to the system in the future. |
Confirm Password |
To confirm the password re-enter the password entered in the Password field. |
Set Security Questions |
|
Skip set up of security questions? |
Through this option, you can opt to skip setting up security questions at the time or registration. The options are:
By default the option No will be selected and the security question and answer fields will be displayed. If you select the option Yes, identifying that you wish to skip set up of security questions, the security question and answer fields will be disabled and hidden. |
Security Question |
Select a question to be assigned as a security question. The security questions will be numbered, e.g. Security Question 1, Security Question 2 and so on. The number of security questions and answers available will be dependent on the number configured by the bank administrator. |
Answer |
Specify an answer for the selected security question. The fields in which you can specify answers to selected security questions will be displayed below each security question and will be numbered, e.g. Answer 1, Answer 2 and so on. |
Terms and Conditions |
|
I have read, fully understood and agreed with the terms and conditions |
Select this checkbox to acknowledge agreement to the terms and conditions of registration for online banking access. |
Terms and Conditions Link |
Click this link to view the terms and conditions. |
To register:
- In the Email field, enter the email address.
- To confirm enter the email ID in the Confirm Email field.
- Click
- In the Verification Code field, enter the verification code sent on the defined email ID.
- Click , if the code is not received.
- Click . The successful email verification message is displayed.
link to verify the entered email address. - In the Password field, enter the password required for log-in.
- To confirm enter the password in the Confirm Password field.
- From the security question list, select a question to be added in your security question set.
- In the answer field, enter an answer for the selected security question.
- If you do not want to set security questions currently, select the option Yes against the Skip set up of security questions field.
- Click the Terms and Conditions link to view the terms and conditions.
- Select the Terms and Conditions check box to acknowledge agreement to the terms and conditions.
- Click Register/Submit Application to register. The button to register will be termed Register if registration is non mandatory and the user has navigated to the registration screen from the confirm screen. If registration is mandatory, this screen will be displayed once the user has filled out the application form and is proceeding to submit it, hence the button will be Submit Application.
OR
Click Cancel Application to cancel the application.
OR
Click Return to Application.
Verify

Field Name |
Description |
---|---|
Verification Code |
Enter the security code sent to the email ID you have defined in the registration screen. |
- Click Submit to submit the verification code. On successful verification, a message stating that verification has been completed successfully will be displayed.
OR
Click Resend Code if you wish for the system to send you a different security code.
OR
Click Cancel to cancel the close the screen and return to the registration screen.
- Click Track Application to navigate to application tracker to view the applications status.
OR
Click Go To Homepage to navigate to the product showcase.
Cancel Application
The option to cancel the application is provided throughout the application and you can opt to cancel the application at any step.
To cancel an application:
- Click Cancel. The cancel application screen is displayed. You will be able to select a reason for which you are cancelling the application.
- Click Cancel and Exit. The application is cancelled.
Cancel Application

Field Name |
Description |
---|---|
Reason for Cancelling |
Indicate the reason for which you are cancelling the application. This is an optional step. The cancellation reason could be:
|
Please Specify |
This field is displayed if you have selected the option Others as Reason for Cancelling Enter the reason for which you are cancelling the application in this field. |
- Select the appropriate reason for which you are cancelling the application.
- Click
OR
Click to return to the application.
to cancel and exit the application. A message confirming that the application has been cancelled is displayed.
- Click to navigate to the product showcase screen.
Save for Later
There will be two scenarios in this case
- If the applicant is a registered user and he/she is already logged in then the applicant will get a confirmation page indicating application saved successfully.
- If the applicant is a new user i.e. who is not registered for channel access, then he/she will be required to register while saving the application. The following steps are involved in the process of saving an application in this scenario.
- All saved applications will be available in the application tracker under the In Draft tab. You can select any application to resume the application submission process.
To save an application:
- Click . The Save and Complete Later screen is displayed.
Save and Complete Later

Field Name |
Description |
---|---|
|
Enter the email ID with which you would like to register. |
Confirm Email |
To confirm the email ID re-enter the email ID entered in the Email field. |
Verify |
Click on this link to verify the email ID entered. A unique security code will be sent to the email address defined and a pop up window will be opened in which you can verify the email ID by entering the security code in the specified field. Refer the Verify sub section under section Register User for further information on verification. |
Password |
Enter a password to be used for the purpose of registration. You will be required to enter this password when you login to the system in the future. |
Confirm Password |
To confirm the password re-enter the password entered in the Password field. |
Set Security Questions |
|
Skip set up of security questions? |
Through this option, you can opt to skip setting up security questions at the time or registration. The options are:
By default the option No will be selected and the security question and answer fields will be displayed. If you select the option Yes, identifying that you wish to skip set up of security questions, the security question and answer fields will be disabled and hidden. |
Security Question |
Select a question to be assigned as a security question. The security questions will be numbered, e.g. Security Question 1, Security Question 2 and so on. The number of security questions and answers available will be dependent on the number configured by the bank administrator. |
Answer |
Specify an answer for the selected security question. The fields in which you can specify answers to selected security questions will be displayed below each security question and will be numbered, e.g. Answer 1, Answer 2 and so on. |
Terms and Conditions |
|
I have read, fully understood and agreed with the terms and conditions |
Select this checkbox to acknowledge agreement to the terms and conditions of registration for online banking access. |
Terms and Conditions Link |
Click this link to view the terms and conditions. |
The following steps are applicable for cases wherein the applicant is not a registered user.
- In the Email field, enter the email address.
- To confirm enter the email ID in the Confirm Email field.
- Click
- In the Verification Code field, enter the verification code sent on the registered email ID.
- Click , if the code is not received.
- Click . A message stating that the email ID has been verified successfully is displayed.
link to verify the entered email address. - In the Password field, enter the password required for log-in.
- To confirm enter the password in the Confirm Password field.
- From the Security Question list, select a question to be added in your security question set.
- In the answer field, enter an answer for the selected security question.
- If you do not want to set security questions currently, select the option Yes against the Skip set up of security questions field.
- Click the Terms and Conditions link to view the terms and conditions.
- Select the Terms and Conditions check box to acknowledge agreement to the terms and conditions.
- Click
OR
Click to close the save and complete later screen.
OR
Click to navigate to the application screen.
.
- Click
OR
Click Go to Homepage to navigate to the product showcase screen.
. to navigate to the application tracker.
Existing Customer Application
This section describes how an existing customer can apply for an auto loan.
If you are an existing customer of the bank, you can select the Login option on the Orientation screen (section 2.2). The screen on which you are prompted to enter your login credentials is displayed. Once you have entered and submitted your login credentials, the application form is displayed with all your personal information pre-populated in the respective sections. You are, hence, required to enter information in only the loan requirements and account information sections which are displayed first in the application form.
The pre-populated sections in which you are required to enter or update certain information are highlighted so that you are made aware about any further information that needs to be furnished. Before submitting the application, you will be required to review the information being submitted as part of the application form as well as provide consent to the various disclosures and notices that impact the loan. Once you submit the application, a confirmation page will be displayed which will display the current status of the application form as well as a reference number by which you can track your application in the application tracker.
Application Tracker
The Application Tracker enables you to view the progress of submitted applications and also to retrieve and complete applications that have been saved. Through the application tracker you can perform the following actions:
- View submitted applications: The application tracker enables you to view details of submitted application which includes tracking status, view uploaded documents as well as performing pending tasks such as uploading documents, accept/reject offer letter.
- View applications in draft: If you click save for later while filling in an application, the application is saved and will appear in the application tracker as an ‘In Draft application’. You can select any of the applications available under this tab in order to complete and submit that application.
To track an application:
- Click Track Application on the dashboard. The Login screen is displayed.
- Enter the registered email ID and password, click .
- The landing screen of the Application Tracker is displayed, containing tabs of both Submitted Applications as well as In Draft Applications, if you have applications in both categories. By default the submitted application tab is selected.
Submitted Application

Field Name |
Description |
---|---|
Loan Product Name |
The name of the product for which the application has been made. |
Loan Amount |
The loan amount for which the application has been made. |
Application ID |
The application reference number as generated by the bank at the time the application was submitted. |
Applicant Name |
The name of the loan applicant. |
Submitted On |
The date on which the application was submitted. |
Status |
The current status of the application. |
- Select the application card.
- The Application Details screen is displayed with options to view additional details of the application and pending tasks, if any.

Field Name |
Description |
---|---|
Application Summary |
|
Loan Product Name |
The name of the product for which the application has been made. |
Application ID |
The application reference number as generated by the bank at the time the application was submitted. |
Applicant Name |
The name of the applicant. |
Submitted On |
The date on which the application was submitted. |
Status |
The current status of the application. |
Requested Amount |
The requested loan amount. |
Tenure |
The tenure of the loan in terms of years and months as defined in the application. |
- Click any section heading to view details or to take required action on the application.
Document Upload
Document upload enables you to upload the documents that are required for the processing of the application. You can upload multiple documents against a document type.
To upload / remove a document:
- Click Documents link.
- Click .
- The open file screen appears. Select the appropriate file to be uploaded and click .
- Click . The file is uploaded.

Field Name |
Description |
---|---|
Choose File |
On selecting this link, the browse option is opened, by which you can select the required document to upload. |
- Click on the link displayed against a specific document type in order to view the document.
Once the required documents are uploaded, an offer is generated and made available in the tracker to view, download, and to provide acceptance / rejection.
To accept / reject an offer:
- Click the Offer link. The screen with the offer letter and agreement section appears.

Field Name |
Description |
---|---|
Letter of Offer |
Displays the generated offer letter. |
Offer Letter Acceptance |
In order to accept the loan offer, you will be required to accept the terms and conditions of the loan. Select the check boxes to accept the specific terms and conditions defined. |
Accept/Reject Offer |
Select the appropriate option in order to accept or reject the offer. In order to accept the offer, select the Yes button. In order to reject the offer, select the No button. |
- Click
to download the offer letter and other document.
- Select the terms and conditions check box and click Yes to select the offer. The offer acceptance message appears.
OR
Click No to reject the offer.
FAQs
Can I apply for an auto loan if I am not a citizen of the United States?
Are there any types of vehicles that the bank will not finance?
Why do I have to provide my Social Security Number (SSN
Social Security Number) in the application? How does the bank ensure that my information is safe?
Why do you require the expiry date of my identity proof?
Can I provide my post office box number as residential address?
I have my entire zip code i.e. in zip+4 format. Can I provide my entire zip code?
Do I need to include the income I get as alimony in the income section of the application?
Why do I have to give my consent to all the disclosures displayed under the Review & Submit section?
I am an existing customer of the bank but do not have channel access, how can I proceed?
Can I proceed with the application if I am not an existing channel user?
Why am I asked to capture previous residential address details?
Why am I being asked to capture previous employment details?