AUTO LOANS APPLICATION

TRANSACTION HOST INTEGRATION MATRIX

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No Host Interface Required.

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Pre integrated Host interface available.

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Pre integrated Host interface not available.

 

SR No

Transaction / Function Name

Oracle FLEXCUBE Core Banking 11.7.0.0.0

Oracle FLEXCUBE Universal Banking 12.4.0.0.0

Oracle Banking Platform 2.5.0.2

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Auto Loans Application

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Introduction

An auto or vehicle loan is a secured personal loan taken to purchase a new or used vehicle. In an auto loan, the vehicle being purchased is considered as the collateral on the loan.

Auto Loans Application Workflow

Auto Loans Workflow

Following are the steps involved as part of application submission:

The following sections will be displayed in the order as defined by the bank administrator in the workflow configuration screen:

You are here How to reach here:

Dashboard > Auto Loan

To apply for an loan:

  1. Select Auto Loans on the product showcase screen. The state of residence screen is displayed.

State of Residence

  1. From the drop-down list, select the state of residence, and click Select. The Find and Finance Your Car screen is displayed.
  1. Click the option by which you wish to apply for the loan.
  2. If you have already decided on the car make and model, click the option Apply to be navigated to the application form.
  3. If you wish to search cars on the dealer page, click the Search Cars and Apply button. You will be navigated to the dealer page from where you can browse through various makes and models of cars before selecting a specific make and model for which to.

Note: The dealer page is just a reference page and the relevant integrations with the dealer portal will be required as part of implementation activity.

  1. Select the car brand / make of your choice to be navigated to a page with car models of the selected brand.

Dealer Page - Car Models

  1. Select the car model of your choice and you will then be navigated to the page with details of the vehicle i.e. estimated value, down payment required etc.
  1. Click Apply Now. The Orientation screen is displayed containing details informing the applicant about the eligibility criteria to be met as well as the information required to complete an application form.
    OR
    Click Cancel if you do not wish to proceed with the loan application.

Orientation Page

  1. Click Continue as guest, if you are a new / unregistered user.
    OR
    Click any social media (LinkedIn / Facebook) icon to login through the specific social media profile.
    OR
    Click Login if you are a registered user.
    OR
    Click Cancel to abort the loan application process.
  2. The section defined as the first in the workflow configuration screen will be displayed.

Primary Information

In this section, you will be required to enter information such as first name, last name, date of birth, citizenship, and current military status.

  1. Click Continue . The next section is displayed.

Contact Information

In the contact information section enter contact details including your email address, phone numbers, and current residential address. Depending on your accommodation type, you might be required to enter information pertaining to the monthly amount spent towards rent or mortgage repayment.

You may be required to enter your mailing address in case your mailing address is different from that of your residential address.

You will be required to enter details of your previous residence if you have stayed at your current residence for less than the amount of time required.

Proof of Identity

In the proof of identity section enter your Social Security Number as well as identification details. Identification details will include type of identification, Identification number and other supporting information such as state of issue and expiration date.

  1. Click Continue to save the identification information. The next section is displayed.

Employment Information

In this section enter details of your employment over a defined period starting with your current primary employment. Enter basic details of your employment such as employment type, subsequent status of employment, and if you are employed or self employed, the company / employer name. If the amount of time at which you have been employed in your current employment is less than the required amount, the system will display fields in which you can enter details of previous employment.

Income

In this section enter details of all income that you want to be considered. Hence, any income earned as alimony or child support need not be identified here if you do not wish for it to be considered. You can add multiple records of income up to a defined limit. Click the Add icon to add additional income records and the Deleteicon against a specific record to delete it.

  1. Enter the relevant loan requirement details such as estimated value, down payment amount, if you are making down payment, and loan tenure.
  2. Click Continue, The next section is displayed.

Vehicle Information

In the vehicle information section, enter vehicle details such as whether the vehicle is new or used, vehicle identification number, registration state, year of manufacturing, make, model, and mileage of the vehicle in case of used vehicle.

  1. Click the Lookup Vehicle option displayed against the Vehicle Identification Number field after you have entered a value to have the system pre-populate the vehicle information.
    This option is available only if you have selected option Used in the New or Used field.
  2. Vehicle information (year, make, model, and mileage) is fetched and displayed in each respective field.
  3. Click Continue to proceed with the loan application process. The Review and Submit screen appears.

Review and Submit

The review and submit page consists of the following two sub sections:

The following are the different sections of Application Verification sub section.

Disclosures and Consents

Wireless Policy

Privacy Policy

Loan Agreement

Equal Credit Opportunity Act / Additional Disclosure

  1. Click Edit against any section heading to edit the details of that section.
  2. Once the details are edited click Continue.
  3. Once you have verified all the information and have provided consent to all the disclosures click Submit. The screen confirming application submission will be displayed which will contain the application reference number, and any additional steps that might need to be undertaken by you or the bank.

Submitted Application Confirmation

The confirmation page is displayed once you have submitted your application. This page displays the current status of your application along with details of any further steps that might be required to be taken. The application reference number, by which you can track the status of your application, is also displayed on this page. Additionally, the options to register (if you are a new customer and have not yet registered with the bank) and to track the application are also provided on this page.

  1. If you are not a registered channel user and if registration is not mandatory, the option to register for channel access will be available on this page . Click Register.
    OR
    Click Go to Homepage to navigate to the application dashboard screen.
  2. Click Track your Application. The application dashboard screen is displayed.

Register User

Registration might be mandatory or optional. In case registration is mandatory and you have not yet registered at the time of submitting the application, you will be required to mandatorily register before the application can be submitted. In this case, when you select the option to submit the application on the Review & Submit page, the registration page will be opened. Once you have registered, you will be able to proceed with application submission.

In case registration is not mandatory and you have not yet registered at the time of submission, the option to register yourself for channel access will be provided on the confirm screen. Clicking on the link will open the Registration page.

Register User

To register:

Verify

Cancel Application

The option to cancel the application is provided throughout the application and you can opt to cancel the application at any step.

To cancel an application:

Cancel Application

Save for Later

There will be two scenarios in this case

To save an application:

Save and Complete Later

The following steps are applicable for cases wherein the applicant is not a registered user.

Existing Customer Application

This section describes how an existing customer can apply for an auto loan.

If you are an existing customer of the bank, you can select the Login option on the Orientation screen (section 2.2). The screen on which you are prompted to enter your login credentials is displayed. Once you have entered and submitted your login credentials, the application form is displayed with all your personal information pre-populated in the respective sections. You are, hence, required to enter information in only the loan requirements and account information sections which are displayed first in the application form.

The pre-populated sections in which you are required to enter or update certain information are highlighted so that you are made aware about any further information that needs to be furnished. Before submitting the application, you will be required to review the information being submitted as part of the application form as well as provide consent to the various disclosures and notices that impact the loan. Once you submit the application, a confirmation page will be displayed which will display the current status of the application form as well as a reference number by which you can track your application in the application tracker.

Application Tracker

The Application Tracker enables you to view the progress of submitted applications and also to retrieve and complete applications that have been saved. Through the application tracker you can perform the following actions:

To track an application:

Submitted Application

Document Upload

Document upload enables you to upload the documents that are required for the processing of the application. You can upload multiple documents against a document type.

To upload / remove a document:

Accept / Reject OfferClosedOffers are different variants of a product offered to the customer. Usually, the behavioral characteristics of the product remain the same, while the marketing attributes differ among offers.

Once the required documents are uploaded, an offer is generated and made available in the tracker to view, download, and to provide acceptance / rejection.

To accept / reject an offer:

FAQs

ClosedWhy do I have to select my state of residence when I select the Auto Loan product on the product showcase?

Since banking rules and regulations that impact the bank’s product offers vary from state to state in the US, it is imperative that when choosing a product for which to apply, you specify your state of residence. This way, only those products that are available for your state are displayed. Hence, the facility to select state of residence on selection of auto loan product group in product showcase has been added.

ClosedIf I am an existing customer, do I still have to specify my state of residence on selecting a product?

No, if an existing customer has logged in and is then selecting a product, the system will automatically display only those products that are enabled for the customer’s state of residence.

ClosedCan I apply for an auto loan if I am not a citizen of the United States?

As per US law, US citizens and resident aliens can apply for banking products online. Hence, if you are not a citizen of the United States but are a permanent resident of the United States and have a Social Security Number you can apply for a loan online. However, if you are not a United States citizen and are not a permanent resident either, you cannot apply for a loan online.

ClosedI am 18 years old and currently residing in Alabama where the age of majority is 19 years. Can I apply for an auto loan online?

No, you need to be a legal major in the state in which you reside in order to be eligible to apply for an auto loan online.

ClosedWhy am I not required to enter information such as gender, marital status etcetc. as part of primary information?

Financial institutions in the US are governed by strict laws one of them being the Equal Credit Opportunity Act (ECOA) which dictates that it is unlawful for any creditor to discriminate against any applicant on the basis of race, color, religion, national origin, sex, marital status or age (as long as the applicant is a legal major). Hence, information such as the applicant’s gender, number of dependents, marital status, etcetc. are not captured in the loan application.

ClosedAre there any types of vehicles that the bank will not finance?

Yes the following vehicles are not eligible for financing:

ClosedWhy do I have to provide my Social Security Number (SSNClosedSocial Security Number) in the application? How does the bank ensure that my information is safe?

Your Social Security Number is required as it is part of the information we use to verify your identity and is also used by our third party credit reporting agencies to identify your credit worthiness. Your Social Security Number is masked as soon as you enter it so as to eliminate the risk of shoulder surfing security threat.

ClosedWhy do you require the expiry date of my identity proof?

We ask for the expiry date of your identity proof to ensure that you are providing us with a valid proof of identity, one that is currently not expired.

ClosedCan I provide my post office box number as residential address?

No, we require the address at which you currently reside and if required the address at which you resided previously.

ClosedI have my entire zip code i.e. in zip+4 format. Can I provide my entire zip code?

Yes, the application accepts regular zip format as well as zip+4 format.

ClosedDo I need to include the income I get as alimony in the income section of the application?

No, you do not have to include income from alimony, child support or any separate maintenance income if you do not wish for it to be considered as a basis for loan repayment.

ClosedWhy do I have to give my consent to all the disclosures displayed under the Review & Submit section?

As per US law, all customers of the bank are to be made aware of all the disclosures and notices impacting them. Hence, we require your consent to all these disclosures and also provide links for you to view the details of each disclosure.

ClosedI am an existing customer of the bank but do not have channel access, how can I proceed?

You can register yourself as a channel user through the ‘Register’ option available on the portal page and provide the required details.

ClosedCan I proceed with the application if I am not an existing channel user?

Yes, you can continue filling in the application details as a guest user and need not necessarily login.

ClosedWhy am I asked to capture previous residential address details?

The bank has a resident stability policy in place wherein if the applicant is staying at the current address for less than a defined term then he/she needs to define the previous residential address.

Closed Why am I being asked to capture previous employment details?

The bank has an employment stability policy in place wherein if the applicant has not completed a defined term in the current organization then he/she needs to define previous employment details.

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